Customer Success Manager

2 days ago

Delhi, Delhi, India Stacknize Solution LLP Full time ₹ 6,00,000 - ₹ 8,00,000 per year

JOB TITLE: Customer Success Manager

LOCATION: Noida

CONTEXT

Stacknize Solution ) is a digital technology company that provides end-to-end product engineering services. Our engineering services includes Enterprise platform development, web & mobile application development, user experience design, cloud, testing and infrastructure managed services to transform businesses digitally. We also enable enterprises with contextual and personalized two-way multi-channel mobile communications, including SMS, voice, email and PWA technology.

We believe in small teams of smart, committed, and diverse individuals coming together and form a breakthrough insight. We are a team of passionate professionals to craft an unbeatable culture service.

Come and join us

JOB RESPONSIBILITIES:

  • Develop and maintain strong, long-term relationships with key accounts to ensure high customer satisfaction and loyalty.
  • Identify new business opportunities to grow revenue within key accounts through upselling, cross-selling, and renewals.
  • Develop customized account plans and strategies to meet clients' evolving needs.
  • Work closely with internal teams (product, marketing, and operations) to ensure seamless service delivery.
  • Understand product offerings in-depth to effectively pitch and demonstrate value to clients.
  • Act as a strategic partner to clients by understanding their business needs and offering solutions that align with their goals.
  • Prepare and deliver compelling business presentations and proposals to potential clients.
  • Handle client escalations professionally and ensure quick resolution.
  • Lead price and contract negotiations with clients while ensuring profitability.
  • Communicate client feedback and market insights to inform business development and product improvement.
  • Monitor and analyze key account metrics (e.g., sales performance, usage data, renewals, growth trends, etc.).
  • Stay updated with industry trends, market conditions, and competitor activities.
  • Provide regular reporting on account status, risks, opportunities, and forecasts to leadership.

REQUIRED SKILLS & QUALIFICATIONS:

  • Bachelor's degree in Business Administration, Marketing, or related field. MBA is a plus.
  • Minimum of 4 years of experience as a Key Account Manager with Telecom VAS or in a similar client-facing role.
  • Preference should be given to those with experience in Telecom VAS, Games Applications, Saas Based Service, Hospital/mhealth Application, Apps and Web Applications.
  • Proven experience in product knowledge, business pitching, and executive-level client handling.
  • Strong understanding of sales principles, client relationship management, and account-based selling.
  • Experience in handling high-value clients or enterprise-level accounts.
  • Ability to analyze data and market trends to make informed business decisions.
  • Knowledge of the products or service being offered and ability to communicate technical details effectively.
  • Knowledge of market dynamics and competitor analysis.
  • Excellent communication, presentation, and negotiation skills.
  • Self-motivated, result-oriented, and able to work independently.
  • Ability to handle multiple accounts while paying attention to detail.
  • Proficiency in CRM tools and Microsoft Office Suite.

PERKS:

  • A culture of learning and growth.
  • A talented and supportive team.
  • Flexibility to work remotely.
  • Competitive salary and benefits package.

Job Types: Full-time, Permanent

Pay: ₹600, ₹800,000.00 per year

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off

Work Location: In person

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