Customer Success Specialist

3 days ago


Delhi, Delhi, India Studium Full time
Customer Success Specialist – Delhi NCR Location: Delhi NCR (On-site; no WFH/hybrid option) Employment Type: Full-time Industry: Saa S | Ed Tech | Higher Education Quality Assurance Reports To: Head – Customer Success CTC - Rs.

3 Lacs to 6 Lacs About Studium Studium is India's most advanced accreditation intelligence platform.

We help universities and colleges simplify and excel in NAAC, NBA, NIRF, and AACSB accreditations through smart, data-driven tools.

Our clients include premier institutions like IIMs, NMIMS, DY Patil, and more.

Backed by experienced investors and academic leaders, Studium is revolutionizing quality assurance in education.

Learn more: www.studiumtech.in Role Overview We are looking for a Customer Success Specialist (Delhi NCR) to manage client relationships and support new business development.70% Customer Success | 30% Business Growth You'll be Studium's key representative in Delhi NCR, working directly with top colleges and universities.

This role is ideal for someone who is proactive, people-driven, and excited about shaping the future of higher education.

Key Responsibilities Customer Success Act as the primary contact for all active clients in Delhi NCRConduct regular college visits to support adoption and implementation of Studium tools Help institutions interpret accreditation insights and use our apps (e.g., NIRF Analysis, Alumni Tracking, Smart OBE)Train faculty and administrators on product usage Ensure client satisfaction, timely resolution, and strategic follow-up

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