Customer Success Associate

14 hours ago

Delhi, Delhi, India MCH International LLC Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Success Associate

Location: Paschim Vihar Delhi

Working Days - 6 Days (Every Sat WFH)

Timing AM to 6.00 pm

Department: Customer Success and Provider Relations

Job Summary:

Mantra Care is seeking a proactive and customer-focused
Customer Success Associate
to support our growing client base and ensure a smooth and satisfying customer journey. The ideal candidate will have strong communication skills, a service-oriented mindset, and the ability to manage multiple client interactions efficiently.

As a Customer Success Associate, you will be responsible for assisting clients through the onboarding process, managing ongoing support requests, and collaborating with cross-functional teams to enhance customer satisfaction. Your role will be instrumental in building positive relationships, improving customer retention, and delivering a seamless support experience.

Key Responsibilities:

Client Onboarding & Relationship Management:

  • Assist in onboarding new clients and ensure a smooth transition into the platform.
  • Guide clients through onboarding milestones and provide necessary resources and follow-ups.
  • Build trust-based relationships with clients through regular, value-driven communication.

Customer Support & Issue Resolution:

  • Handle client inquiries through email, phone, and chat channels in a timely and professional manner.
  • Troubleshoot common issues and provide effective solutions or escalate as needed.
  • Ensure a positive and consistent client experience by meeting service-level expectations.

CRM & Process Management:

  • Maintain accurate and up-to-date client information in the CRM system.
  • Document all client interactions and track key metrics like satisfaction scores and resolution times.
  • Contribute to process improvements by identifying recurring issues or service gaps.

Cross-Functional Collaboration:

  • Coordinate with internal teams (Product, Sales, Operations) to resolve client issues and improve service delivery.
  • Relay customer feedback to relevant departments to support continuous improvement.

Content & Support Resource Contribution:

  • Assist in the creation and maintenance of client-facing support materials such as FAQs, guides, and knowledge base content.
  • Ensure support resources are user-friendly, accurate, and aligned with brand standards.

Qualifications:

  • Master's degree in Business Administration, Communications, or a related field (e.g., English, Psychology, Economics).
  • 1–3 years of experience in customer success, client servicing, or customer support.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with CRM tools like HubSpot or Salesforce is a plus.
  • Strong organizational and multitasking abilities.
  • A proactive, customer-first mindset with strong problem-solving skills.

Why Join Us?

  • Work in a collaborative, mission-driven team environment.
  • Opportunities for professional growth and learning.
  • Be part of a company making a positive impact in the health and wellness space.

WhatsApp

Thanks & Regards

HR Monika

Mantracare

  • Customer Success Associate

    20 hours ago

    Delhi, Delhi, India LQ Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Full TimeDelhi, IndiaOrganization NameLegitquest (LQ Global Services Pvt. Ltd.)- #### ExperienceRequired 1 Year to 4 Years- #### Compensation rangeNot Available- #### Location of postingDelhi- #### WebsiteCompany ProfileLegitquest is a GenAI platform designed for law firms, corporations, and government institutions, augmenting productivity and automating...

  • Customer Success Associate – Italian Process

    1 week ago

    Delhi, Delhi, India Keyway Abroad Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Success Associate – Italian ProcessJob Type: Full-TimeLocation: Gurgaon, HaryanaJob Overview:We are hiring Customer Success Associates (Italian Process) to handle queries and complaints from Italian customers. This is a great opportunity for candidates who are proficient in Italian and have at least 1 year of experience in a similar...

  • Customer Success Associate

    1 week ago

    Delhi, Delhi, India Sukoon Health Full time ₹ 50,000 - ₹ 12,00,000 per year

    About the jobAbout SukoonSukoon Health is building India's first specialized chain of hospitals to cater to acute and severe mental health conditions.We plan to set up 1000 beds across 40 units for adult, acute inpatient care across India. Additionally, we have aspirations to expand into specialized segments of de-addiction, child development disabilities,...

  • Customer Success

    2 days ago

    Delhi, Delhi, India Hamper House By Chitra Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    Position:Customer Success & Relationship ManagerOpenings:30Salary Range:₹6–12 LPA (Negotiable)Work Mode:Work from Home (5 Days Working)Language:English + Any One Regional LanguageAbout the RoleWe are seeking highly motivated and client-focused professionals to join our team asCustomer Success & Relationship Managers. The role is critical to ensuring...

  • Learner Success Associate

    4 days ago

    Delhi, Delhi, India Crio Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Learner Success Associate - Intern/Full TimeLocation: Delhi and BangaloreExperience: 02 yearsQualification: B.Tech (Mechanical, Electrical, Automobile, or related disciplines)Preference: Male candidates preferredPPO Opportunity: Up to 5 LPA based on performanceAbout Skill-LyncSkill-Lync is a leading engineering edtech company committed to bridging...

  • Customer Success Associate B2B SaaS

    4 days ago

    Delhi, Delhi, India HyrEzy Talent Solutions Full time ₹ 14,40,000 - ₹ 16,80,000 per year

    Position Customer Success AssociateExperience 2 3 YearsLocation Panchsheel Park North New Delhi WFO Monday to Friday between 10 am 6 pmBudget 10 14 LPAAbout company It is a skills readiness platform for customer facing teams Companies can integrate the platform with existing CRMs and other tools so employees can be trained in the flow of work Bite sized...

  • Manager - Customer Success

    3 weeks ago

    Delhi, Delhi, India TAC Security Full time

    Manager - Customer SuccessJob Description: We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for building strong relationships with our clients, ensuring they receive maximum value from our product/services, and driving retention and growth. Youll act as the trusted advisor,...

  • Customer Success Specialist

    2 weeks ago

    Delhi, Delhi, India Studium Full time

    Customer Success Specialist – Delhi NCR Location: Delhi NCR (On-site; no WFH/hybrid option) Employment Type: Full-time Industry: Saa S | Ed Tech | Higher Education Quality Assurance Reports To: Head – Customer Success CTC - Rs.3 Lacs to 6 Lacs About Studium Studium is India's most advanced accreditation intelligence platform.We help universities and...

  • Customer Success Manager

    20 hours ago

    Delhi, Delhi, India Genefied Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job descriptionCompany DescriptionGenefied is a B2B vertical SAAS company that provides innovative loyalty solutions for consumer brands, helping them build customer loyalty and enhance retention. Our cost-effective, QR code-based solutions drive customer retention and revenue growth for various industries, including Bathware, Plywood, Auto-parts,...

  • Customer Success Specialist

    2 weeks ago

    Delhi, Delhi, India Studium Full time

    Customer Success Specialist – Delhi NCR Location: Delhi NCR (On-site; no WFH/hybrid option) Employment Type: Full-time Industry: SaaS | EdTech | Higher Education Quality Assurance Reports To: Head – Customer Success CTC - Rs. 3 Lacs to 6 Lacs About Studium Studium is India's most advanced accreditation intelligence platform . We help...