Customer Success Associate

7 hours ago

Delhi, Delhi, India MCH International LLC Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Success Associate

Location: Paschim Vihar Delhi

Working Days - 6 Days (Every Sat WFH)

Timing AM to 6.00 pm

Department: Customer Success and Provider Relations

Job Summary:

Mantra Care is seeking a proactive and customer-focused
Customer Success Associate
to support our growing client base and ensure a smooth and satisfying customer journey. The ideal candidate will have strong communication skills, a service-oriented mindset, and the ability to manage multiple client interactions efficiently.

As a Customer Success Associate, you will be responsible for assisting clients through the onboarding process, managing ongoing support requests, and collaborating with cross-functional teams to enhance customer satisfaction. Your role will be instrumental in building positive relationships, improving customer retention, and delivering a seamless support experience.

Key Responsibilities:

Client Onboarding & Relationship Management:

  • Assist in onboarding new clients and ensure a smooth transition into the platform.
  • Guide clients through onboarding milestones and provide necessary resources and follow-ups.
  • Build trust-based relationships with clients through regular, value-driven communication.

Customer Support & Issue Resolution:

  • Handle client inquiries through email, phone, and chat channels in a timely and professional manner.
  • Troubleshoot common issues and provide effective solutions or escalate as needed.
  • Ensure a positive and consistent client experience by meeting service-level expectations.

CRM & Process Management:

  • Maintain accurate and up-to-date client information in the CRM system.
  • Document all client interactions and track key metrics like satisfaction scores and resolution times.
  • Contribute to process improvements by identifying recurring issues or service gaps.

Cross-Functional Collaboration:

  • Coordinate with internal teams (Product, Sales, Operations) to resolve client issues and improve service delivery.
  • Relay customer feedback to relevant departments to support continuous improvement.

Content & Support Resource Contribution:

  • Assist in the creation and maintenance of client-facing support materials such as FAQs, guides, and knowledge base content.
  • Ensure support resources are user-friendly, accurate, and aligned with brand standards.

Qualifications:

  • Master's degree in Business Administration, Communications, or a related field (e.g., English, Psychology, Economics).
  • 1–3 years of experience in customer success, client servicing, or customer support.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with CRM tools like HubSpot or Salesforce is a plus.
  • Strong organizational and multitasking abilities.
  • A proactive, customer-first mindset with strong problem-solving skills.

Why Join Us?

  • Work in a collaborative, mission-driven team environment.
  • Opportunities for professional growth and learning.
  • Be part of a company making a positive impact in the health and wellness space.

WhatsApp

Thanks & Regards

HR Monika

Mantracare

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