
Customer Success Associate
2 days ago
Position: Customer Success Associate
Location: Nehru Place, New Delhi
️ Working Days: Monday to Friday
⏰ Work Timings: 9:00 AM – 6:00 PM
Salary: Up to ₹5 LPA
Experience Required: 0.5+ year
Client: Advanced Sales Enablement and Acceleration Platform
We are looking for a candidate with excellent communication skills who is passionate about helping customers and ensuring a smooth experience while using the platform. This is a non-sales role focused purely on customer support and issue resolution.
Roles and Responsibilities:
- Assist users by addressing their queries and concerns via phone, email, and live chat.
- Help customers navigate the platform and understand how to use its features effectively.
- Identify and communicate potential roadblocks customers may face while using the platform.
- Collaborate with internal teams including product, tech, and account managers to troubleshoot and escalate issues.
- Provide quick, accurate, and empathetic responses to customer questions and concerns.
- Maintain professionalism, flexibility, and a customer-first attitude while managing daily queries.
- Share suggestions and feedback from customers internally to improve product experience.
Requirements:
- Must have completed graduation from a full-time program.
- Minimum 0.5 years of experience in any customer-facing role (internships included).
- Strong verbal and written English communication skills.
- Detail-oriented, self-motivated, and able to work independently as well as within a team.
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