Customer Success Associate

2 days ago


New Delhi Delhi India, Delhi PinnacleU Full time

Position: Customer Success Associate

Location: Nehru Place, New Delhi

Working Days: Monday to Friday

Work Timings: 9:00 AM – 6:00 PM

Salary: Up to ₹5 LPA

Experience Required: 0.5+ year

Client: Advanced Sales Enablement and Acceleration Platform


We are looking for a candidate with excellent communication skills who is passionate about helping customers and ensuring a smooth experience while using the platform. This is a non-sales role focused purely on customer support and issue resolution.


Roles and Responsibilities:

  • Assist users by addressing their queries and concerns via phone, email, and live chat.
  • Help customers navigate the platform and understand how to use its features effectively.
  • Identify and communicate potential roadblocks customers may face while using the platform.
  • Collaborate with internal teams including product, tech, and account managers to troubleshoot and escalate issues.
  • Provide quick, accurate, and empathetic responses to customer questions and concerns.
  • Maintain professionalism, flexibility, and a customer-first attitude while managing daily queries.
  • Share suggestions and feedback from customers internally to improve product experience.


Requirements:

  • Must have completed graduation from a full-time program.
  • Minimum 0.5 years of experience in any customer-facing role (internships included).
  • Strong verbal and written English communication skills.
  • Detail-oriented, self-motivated, and able to work independently as well as within a team.



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