Customer Success Associate – Italian Process
3 days ago
Job Title: Customer Success Associate – Italian Process
Job Type: Full-Time
Location: Gurgaon, Haryana
Job Overview:
We are hiring Customer Success Associates (Italian Process) to handle queries and complaints from Italian customers. This is a great opportunity for candidates who are proficient in Italian and have at least 1 year of experience in a similar role.
Key Responsibilities:
- Communicate effectively with Italian customers in both written and spoken English.
- Identify and assess customer needs to deliver excellent service.
- Build and maintain strong relationships with customer accounts.
- Provide accurate, valid, and complete information using the right tools and methods.
- Handle customer complaints, provide solutions, and follow up to ensure resolution.
- Follow company communication procedures, guidelines, and policies.
Eligibility Criteria:
- Education: Graduation mandatory.
- Experience: Minimum 1 year in a similar customer support/operations role.
- Language Proficiency: Strong verbal and written communication skills in Italian (mandatory).
Work Culture & Benefits:
- 5 days working with 2 rotational offs.
- Rotational shifts (24×7).
- Salary as per industry standards.
- Supportive and professional work environment.
Job Types: Full-time, Permanent
Work Location: In person
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