Customer Success Associate – Italian Process

3 days ago


Delhi, Delhi, India Keyway Abroad Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Customer Success Associate – Italian Process

Job Type: Full-Time

Location: Gurgaon, Haryana

Job Overview:

We are hiring Customer Success Associates (Italian Process) to handle queries and complaints from Italian customers. This is a great opportunity for candidates who are proficient in Italian and have at least 1 year of experience in a similar role.

Key Responsibilities:

  • Communicate effectively with Italian customers in both written and spoken English.
  • Identify and assess customer needs to deliver excellent service.
  • Build and maintain strong relationships with customer accounts.
  • Provide accurate, valid, and complete information using the right tools and methods.
  • Handle customer complaints, provide solutions, and follow up to ensure resolution.
  • Follow company communication procedures, guidelines, and policies.

Eligibility Criteria:

  • Education: Graduation mandatory.
  • Experience: Minimum 1 year in a similar customer support/operations role.
  • Language Proficiency: Strong verbal and written communication skills in Italian (mandatory).

Work Culture & Benefits:

  • 5 days working with 2 rotational offs.
  • Rotational shifts (24×7).
  • Salary as per industry standards.
  • Supportive and professional work environment.

Job Types: Full-time, Permanent

Work Location: In person

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