Customer Success Associate

17 hours ago


Delhi, Delhi, India PinnacleU Full time ₹ 2,40,000 - ₹ 4,80,000 per year


Position:
Customer Success Associate


Location:
Nehru Place, New Delhi


Working Days:
Monday to Friday


Work Timings:
9:00 AM – 6:00 PM


Salary:
Up to ₹5 LPA


Experience Required:
0.5+ year


Client:
Advanced Sales Enablement and Acceleration Platform

We are looking for a candidate with
excellent communication skills
who is passionate about helping customers and ensuring a smooth experience while using the platform. This is a
non-sales role
focused purely on
customer support and issue resolution
.


Roles and Responsibilities:

  • Assist users by addressing their queries and concerns via phone, email, and live chat.
  • Help customers navigate the platform and understand how to use its features effectively.
  • Identify and communicate potential roadblocks customers may face while using the platform.
  • Collaborate with internal teams including product, tech, and account managers to troubleshoot and escalate issues.
  • Provide quick, accurate, and empathetic responses to customer questions and concerns.
  • Maintain professionalism, flexibility, and a customer-first attitude while managing daily queries.
  • Share suggestions and feedback from customers internally to improve product experience.


Requirements:

  • Must have completed
    graduation from a full-time program
    .
  • Minimum
    0.5 years of experience
    in any customer-facing role (internships included).
  • Strong
    verbal and written English communication
    skills.
  • Detail-oriented, self-motivated, and able to work independently as well as within a team.


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