Customer Success Officer
2 days ago
Job Title: Customer Success Officer
Location: Saket, New Delhi
Employment Type: Full-Time
Job Summary:
We are seeking a proactive and customer-focused Customer Success Officers
to help customers in completing the course. Keep the customers engaged,
resolve their queries, and ensure timely completion of course. The ideal
candidate should possess excellent communication skills, problem-solving
abilities, and a customer-first approach.
Key Responsibilities:
- Handle outbound calls to support customer.
- Provide accurate information about products/services, learning journey to
customers.
- Maintain customer records and update databases with accurate details.
- Follow-up with customers to ensure resolution and course completion.
- Achieve daily/weekly/monthly targets related to customer service metrics.
- Adhere to company policies, compliance, and quality standards.
Qualifications & Skills:
Graduate in any discipline.
- Prior experience in team handling, customer service, call centre, or related
field preferred.
- Excellent verbal and written communication skills
(English/Hindi/regional language as per requirement).
- Strong listening, problem-solving, and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in MS Office and CRM tools is an added advantage.
Package:
- CTC 3 lacs
- Attractive performance linked bonus.
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