BDS: Customer Success Officer
2 days ago
Role Overview — BDS Customer Success Agent
As a Customer Success Agent, you will serve as the primary point of contact for our dental clients and professionals. Your role is to ensure a seamless customer journey, provide timely support, and help maximize customer satisfaction and retention. Your clinical background will enable you to bridge the gap between product understanding and real-time customer needs.
Key Responsibilities
- Resolve customer queries related to dental products and services using clinical knowledge.
- Act as a liaison between dentists/customers and the internal product teams.
- Identify upselling and cross-selling opportunities based on customer usage and needs.
- Conduct regular follow-ups to maintain high customer satisfaction and engagement.
- Create and maintain documentation for customer support cases.
- Review, update, and develop training materials, clinical guides, and SOPs.
Skills & Requirements
- BDS or dental
background preferred for strong product understanding. - Excellent verbal and written communication skills.
- High level of empathy and a strong customer-first mindset.
- Experience with CRM tools (e.g., Zoho, Salesforce) is an added advantage.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
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