BDS: Customer Success Officer

2 weeks ago

Delhi, Delhi, India Dentalkart Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role Overview — BDS Customer Success Agent

As a Customer Success Agent, you will serve as the primary point of contact for our dental clients and professionals. Your role is to ensure a seamless customer journey, provide timely support, and help maximize customer satisfaction and retention. Your clinical background will enable you to bridge the gap between product understanding and real-time customer needs.

Key Responsibilities

  • Resolve customer queries related to dental products and services using clinical knowledge.
  • Act as a liaison between dentists/customers and the internal product teams.
  • Identify upselling and cross-selling opportunities based on customer usage and needs.
  • Conduct regular follow-ups to maintain high customer satisfaction and engagement.
  • Create and maintain documentation for customer support cases.
  • Review, update, and develop training materials, clinical guides, and SOPs.

Skills & Requirements

  • BDS or dental
    background preferred for strong product understanding.
  • Excellent verbal and written communication skills.
  • High level of empathy and a strong customer-first mindset.
  • Experience with CRM tools (e.g., Zoho, Salesforce) is an added advantage.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

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