Customer Success Associate

2 days ago

Delhi, Delhi, India Akshya Patra Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Overview The Customer Success Associate plays a critical role in ensuring that customers achieve their desired outcomes while using the company's products or services. This position is vital as it not only focuses on customer satisfaction but also fosters long-term relationships and alliances between the company and its customers. The associate is responsible for guiding customers through onboarding processes, managing inquiries, and addressing any challenges that may arise during their journey. By actively engaging with clients, the Customer Success Associate will gather feedback to improve services and products, drive user engagement, and increase overall customer satisfaction. Your efforts will directly impact customer retention and promote a positive experience that leads to loyal clients. Ultimately, your role is the bedrock of our customer relationship strategy, supporting the overarching business goals and contributing to the continuous improvement of our service offerings.Key Responsibilities
  • Serve as the primary point of contact for customer inquiries and concerns.
  • Onboard new customers by educating them about products and services.
  • Monitor customer health indicators to ensure satisfaction with the product.
  • Conduct regular check-ins with customers to gauge satisfaction and address potential issues.
  • Collaborate with cross-functional teams, including Sales and Product Development, to resolve customer issues.
  • Provide product demonstrations and training sessions to customers.
  • Document customer interactions and update customer records in the CRM system.
  • Gather customer feedback and insights to help drive product improvement.
  • Assist customers in navigating the company's online resources and support tools.
  • Identify upsell and cross-sell opportunities to enhance customer experience.
  • Develop customer success plans tailored to specific client needs.
  • Proactively address any obstacles that hinder customer success.
  • Manage customer escalations effectively, ensuring a timely resolution.
  • Generate reports on customer success metrics and share insights with management.
  • Engage in continuous learning and stay updated on product updates and industry trends.
Required Qualifications
  • Bachelor's degree in Business, Communications, or a related field.
  • 1-3 years of experience in customer success, account management, or a related role.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to problem-solve and think critically in high-pressure situations.
  • Experience with CRM software and customer support tools.
  • Basic technical knowledge concerning the company's products/services.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently while also being a collaborative team player.
  • Proven ability to manage multiple tasks and projects simultaneously.
  • Ability to engage and build rapport with diverse customer demographics.
  • Strong analytical skills to interpret customer data and trends.
  • Adaptability to changing environments and customer needs.
  • Demonstrated empathy and understanding towards customer concerns.
  • Desire for continuous improvement and professional development.
  • Familiarity with technical documentation is a plus.

  • Customer Success Associate

    4 days ago

    Delhi, Delhi, India Akshya Patra Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Customer Success Associate As a Customer Success Associate, you will play a pivotal role in ensuring our customers achieve their desired outcomes while using our products or services. The ideal candidate will be the primary point of contact for customers, helping them understand our offerings, resolve any issues they may encounter, and maximize the value...

  • Customer Success Associate

    4 days ago

    Delhi, Delhi, India Akshya Patra Services Full time ₹ 2,50,000 - ₹ 12,00,000 per year

    Overview The role of a Customer Success Associate is vital for ensuring that customers derive maximum value from our products and services. As the primary point of contact between the company and our valued customers, you will work diligently to build strong relationships that foster lasting loyalty. This position not only focuses on onboarding new customers...

  • Customer Success Associate

    4 days ago

    Delhi, Delhi, India PinnacleU Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Position:Customer Success AssociateLocation:Nehru Place, New DelhiWorking Days:Monday to FridayWork Timings:9:00 AM – 6:00 PMSalary:Up to ₹5 LPAExperience Required:0.5+ yearClient:Advanced Sales Enablement and Acceleration PlatformWe are looking for a candidate withexcellent communication skillswho is passionate about helping customers and ensuring a...

  • Telecalling Associate

    1 week ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Tele calling AssociateLocation: DelhiSalary: ₹15,000 – ₹30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Tele calling Associate who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident on calls, and...

  • Customer Success Associate

    3 weeks ago

    New Delhi, Delhi, India, Delhi PinnacleU Full time

    Position: Customer Success Associate Location: Nehru Place, New Delhi ️ Working Days: Monday to Friday ⏰ Work Timings: 9:00 AM – 6:00 PM Salary: Up to ₹5 LPA Experience Required: 0.5+ year Client: Advanced Sales Enablement and Acceleration PlatformWe are looking for a candidate with excellent communication skills who is passionate about helping...

  • customer Success Assoicate

    4 days ago

    Delhi, Delhi, India Akshya Patra Services Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Overview The Customer Success Associate plays a pivotal role in ensuring that customers derive maximum value from our products and services. As a primary point of contact, this position is vital in fostering strong relationships with clients, understanding their needs, and ensuring their satisfaction. The associate will act as a bridge between the customers...

  • Customer Success Associate

    6 days ago

    Delhi, Delhi, India Sukoon Health Full time ₹ 50,000 - ₹ 12,00,000 per year

    About the jobAbout SukoonSukoon Health is building India's first specialized chain of hospitals to cater to acute and severe mental health conditions.We plan to set up 1000 beds across 40 units for adult, acute inpatient care across India. Additionally, we have aspirations to expand into specialized segments of de-addiction, child development disabilities,...

  • Customer Care Executive

    1 week ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Title: Customer Care Executive ( Freshers & Experience )Location: DelhiSalary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident...

  • Customer success advisor

    4 days ago

    Delhi, Delhi, India Highlevel Llc Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role & responsibilitiesListen and fully understand customer requirements and pain points and translate customer requirements into implementation plans.Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.Design, create and manage...

  • Customer Success Specialist

    2 weeks ago

    Delhi, Delhi, India SalesPanda Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job title: Customer onboarding and support executive/Customer Success associate.We are looking for an onboarding and support specialist who will be responsible for onboard trains and support customers for SalesPanda.Roles and ResponsibilitiesWalk through and train clients in software platform and provide education for all product features and process.Develop...