Customer Success Manager

3 days ago

Delhi, Delhi, India Thynk Success Full time

Are you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team.

Key Responsibilities:

  • Serve as the main point of contact for clients to manage relationships and ensure satisfaction.
  • Understand client business goals and align Thynk Success marketing strategies to achieve measurable outcomes.
  • Coordinate with internal teams (SEO, content, design, performance marketing) to deliver campaigns on time and within scope.
  • Develop client reports, highlight campaign results, and identify growth opportunities.
  • Conduct regular review meetings to analyze ROI, performance metrics, and recommend strategic improvements.
  • Ensure client retention through proactive communication and problem-solving.
  • Collaborate with leadership to enhance client experience and improve service delivery processes.
  • Support the onboarding of new clients, ensuring a seamless and positive start.

Requirements:

  • Bachelor's degree in Marketing, Business, or related field.
  • 2–4 years of experience in client management or account handling (preferably in digital/EdTech marketing).
  • Strong analytical, presentation, and interpersonal skills.
  • Excellent communication and coordination abilities.
  • Proficiency with CRM tools, Google Workspace, and project management platforms.

Why Join Us:

  • Work with top schools, colleges, and EdTech brands.
  • Growth-driven and collaborative culture.
  • Opportunity to lead client success within India's fastest-growing educational marketing company.

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