Customer Success Specialist

2 days ago


Delhi, Delhi, India SwipeTouch Full time ₹ 5,00,000 - ₹ 6,00,000 per year

Customer Success Specialist (School ERP – Implementation & Support)

Location:
Delhi-NCR

Experience:
3–6 Years

Industry:
School ERP / EdTech / Software

CTC:
₹5–6 LPA

About the Role:

We're hiring a skilled Customer Success & Implementation Professional with hands-on experience in
School ERP
. You will onboard schools, train staff, handle support, and ensure a smooth product experience across all departments.

Key Responsibilities:

End-to-end ERP implementation: requirements, configuration, UAT & go-live

Conduct training for school admins, teachers, accounts & staff

Primary point of contact for assigned schools (support & issue resolution)

Log/track support tickets and coordinate with internal tech teams

Drive product adoption across modules (Fees, Exams, Attendance, Transport, etc.)

Collect structured feedback & share with product/engineering

Support data migration, reports & functional setups

Build strong school relationships to ensure renewals & references

Requirements:

3–6 years' experience in School ERP / EdTech implementation or support

Strong understanding of K-12 processes (Admissions, Fees, Exams, HR, etc.)

Excellent communication & presentation skills

Good troubleshooting ability and comfort with spreadsheets/ticketing tools

Customer-first mindset with patience & problem-solving skills

Valid driving license + willingness to travel to schools

Terms:

Onsite school visits required

Occasional extended hours during admissions/exams/go-live

Quarterly performance review based on customer satisfaction & adoption

Product training & assessment during probation

What We Offer:

Competitive salary (₹5–6 LPA) + performance incentives

Work with a fast-growing School ERP platform

Strong learning, growth & cross-functional exposure


Send your CV to: , Sub line - Customer Success | Delhi NCR | LinkedIn



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