Customer Success and Support Specialist

2 days ago

Delhi, Delhi, India Venture Smarter Full time ₹ 2,64,000 - ₹ 6,48,000 per year
The Role:

Venture Smarter is looking for a proactive and customer-focused individual to join our team as a Customer Success and Support Specialist. In this role, you'll ensure our clients have the best possible experience with our products and services, provide expert support, and build lasting relationships.

Location: Remote

Monthly Salary: $5,500

Key Responsibilities:

  • Provide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries.
  • Guide customers through the onboarding process, ensuring they fully understand and utilize our products.
  • Act as the voice of the customer, sharing feedback with the product team to help improve features and usability.
  • Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate.
  • Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution.
  • Create and maintain documentation and knowledge base articles for customers.
  • Track customer satisfaction metrics and take action to improve client relationships.
  • Collaborate with sales and product teams to ensure customer needs are met.
Ideal Profile:

Qualifications:

  • Bachelor's degree or equivalent work experience.
  • 2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment.
  • Strong communication skills, both written and verbal.
  • Ability to multitask and manage multiple customer accounts simultaneously.
  • Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce).
  • Problem-solving skills with the ability to work independently and as part of a team.
  • A passion for helping people and providing excellent customer experiences.
  • Strong attention to detail and ability to manage customer expectations.
What's on Offer?
  • Work alongside & learn from best in class talent
  • Flexible working options
  • Opportunity to make a positive impact

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