Customer Success Specialist
14 hours ago
About the Role
As a Customer Success Agent, you will be the primary point of contact for our dental clients and professionals. You will ensure a seamless customer journey by providing timely support, addressing escalations, and driving customer satisfaction and retention.
Key Responsibilities
- Handle and resolve customer escalations related to dental products or services, ensuring adherence to internal processes.
- Act as a liaison between dentists/customers and internal teams for quick and effective issue resolution.
- Use knowledge of delivery services, logistics partners, and eCommerce workflows to manage queries efficiently.
- Conduct timely follow-ups to maintain high levels of customer satisfaction.
- Accurately document and update customer support cases in the CRM.
- Identify improvement opportunities and contribute ideas for enhancing processes and customer experience.
Requirements
- Experience in customer support roles within eCommerce or logistics-driven organizations.
- Proven expertise in handling escalations (voice/call support preferred).
- Excellent verbal and written communication skills.
- Strong empathy, patience, and a customer-first mindset.
- Familiarity with CRM tools (
Zoho
,
Salesforce
,
Freshdesk
, etc.) is an advantage. - Ability to multitask, prioritize, and work effectively in a fast-paced environment.
-
Customer Success Manager
6 days ago
Delhi, Delhi, India Thynk Success Full timeAre you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team.Key Responsibilities:Serve as the main point of contact for clients to manage relationships and ensure...
-
Customer Success Specialist
4 days ago
Delhi, Delhi, India Raptor Supplies Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per yearDesignation - Customer Success SpecialistShift Timings- 12:00PM-9:00PM, 9:00AM to 6:00PM4:30AM to 12:30PMLOCATION:Lower Ground Floor, A & M Supplies India Private Limited, A-41, Block B, Mohan Cooperative Industrial Estate, Saidabad, New Delhi, Delhi 110044Job Description:Customer Success Specialist We are looking for a professional who has:Ability to...
-
Customer Success Specialist
1 week ago
Delhi, Delhi, India Lynkit Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Title -Customer Success SpecialistLocation: New Delhi, Okhla, Phase 1Job Type: Full-time, On-site - Rotational Shifts Work Schedule: Rotational ShiftsIndustry: Electronics / Product-Based Company -PreferenceExperience: Minimum 2 years of experienceWe are hiring a Customer Success Specialist with a strong technical background and a customer-first...
-
Customer Success Specialist
4 days ago
Delhi, Delhi, India SwipeTouch Full time ₹ 5,00,000 - ₹ 6,00,000 per yearCustomer Success Specialist (School ERP – Implementation & Support)Location:Delhi-NCRExperience:3–6 YearsIndustry:School ERP / EdTech / SoftwareCTC:₹5–6 LPAAbout the Role:We're hiring a skilled Customer Success & Implementation Professional with hands-on experience inSchool ERP. You will onboard schools, train staff, handle support, and ensure a...
-
Customer Success and Support Specialist
2 days ago
Delhi, Delhi, India Venture Smarter Full time ₹ 2,64,000 - ₹ 6,48,000 per yearThe Role: Venture Smarter is looking for a proactive and customer-focused individual to join our team as a Customer Success and Support Specialist. In this role, you'll ensure our clients have the best possible experience with our products and services, provide expert support, and build lasting relationships.Location: RemoteMonthly Salary: $5,500Key...
-
Social Media Marketing Specialist
14 hours ago
Delhi, Delhi, India Thynk Success Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionThynk Success empowers the education ecosystem by bridging the gap between institutions, EdTech companies, and global opportunities. The company specializes in creating impactful strategies and tailored digital solutions for educational institutes, EdTech companies, and international student recruitment. Thynk Success assists schools,...
-
Customer Success Manager
1 week ago
Delhi, Delhi, India Innefu Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description ) Innefu Labs Pvt Ltd. is an Indian cybersecurity and artificial intelligence (AI) company headquartered in New Delhi, India. The company specializes in providing cutting-edge cybersecurity solutions, AI-driven products and services to various sectors, including government, defence, law enforcement, and enterprises. Job Description: As...
-
Customer Success Associate
2 weeks ago
Delhi, Delhi, India Akshya Patra Services Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCustomer Success Associate As a Customer Success Associate, you will play a pivotal role in ensuring our customers achieve their desired outcomes while using our products or services. The ideal candidate will be the primary point of contact for customers, helping them understand our offerings, resolve any issues they may encounter, and maximize the value...
-
Customer Success Associate
2 weeks ago
Delhi, Delhi, India Akshya Patra Services Full time ₹ 2,50,000 - ₹ 12,00,000 per yearOverview The role of a Customer Success Associate is vital for ensuring that customers derive maximum value from our products and services. As the primary point of contact between the company and our valued customers, you will work diligently to build strong relationships that foster lasting loyalty. This position not only focuses on onboarding new customers...
-
customer Success Assoicate
2 weeks ago
Delhi, Delhi, India Akshya Patra Services Full time ₹ 2,00,000 - ₹ 8,00,000 per yearOverview The Customer Success Associate plays a pivotal role in ensuring that customers derive maximum value from our products and services. As a primary point of contact, this position is vital in fostering strong relationships with clients, understanding their needs, and ensuring their satisfaction. The associate will act as a bridge between the customers...