Customer Success Specialist

14 hours ago


Delhi, Delhi, India Dentalkart Full time ₹ 4,00,000 - ₹ 6,00,000 per year

About the Role

As a Customer Success Agent, you will be the primary point of contact for our dental clients and professionals. You will ensure a seamless customer journey by providing timely support, addressing escalations, and driving customer satisfaction and retention.

Key Responsibilities

  • Handle and resolve customer escalations related to dental products or services, ensuring adherence to internal processes.
  • Act as a liaison between dentists/customers and internal teams for quick and effective issue resolution.
  • Use knowledge of delivery services, logistics partners, and eCommerce workflows to manage queries efficiently.
  • Conduct timely follow-ups to maintain high levels of customer satisfaction.
  • Accurately document and update customer support cases in the CRM.
  • Identify improvement opportunities and contribute ideas for enhancing processes and customer experience.

Requirements

  • Experience in customer support roles within eCommerce or logistics-driven organizations.
  • Proven expertise in handling escalations (voice/call support preferred).
  • Excellent verbal and written communication skills.
  • Strong empathy, patience, and a customer-first mindset.
  • Familiarity with CRM tools (
    Zoho
    ,
    Salesforce
    ,
    Freshdesk
    , etc.) is an advantage.
  • Ability to multitask, prioritize, and work effectively in a fast-paced environment.


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