Customer Success Specialist

4 days ago

Delhi, Delhi, India Studium Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Customer Success Specialist – Delhi NCR


Location:
Delhi NCR (On-site; no WFH/hybrid option)


Employment Type:
Full-time


Industry:
SaaS | EdTech | Higher Education Quality Assurance


Reports To:
Head – Customer Success

CTC - Rs. 3 Lacs to 6 Lacs

About Studium

Studium is India's most advanced
accreditation intelligence platform
. We help universities and colleges simplify and excel in
NAAC, NBA, NIRF, and AACSB
accreditations through smart, data-driven tools.

Our clients include
premier institutions like IIMs, NMIMS, DY Patil
, and more. Backed by experienced investors and academic leaders, Studium is
revolutionizing quality assurance in education
.

Learn more:

Role Overview

We are looking for a
Customer Success Specialist (Delhi NCR)
to manage client relationships and support new business development.

  • 70% Customer Success | 30% Business Growth
  • You'll be Studium's key representative in Delhi NCR
    , working directly with top colleges and universities.

This role is ideal for someone who is
proactive, people-driven, and excited about shaping the future of higher education
.

Key Responsibilities Customer Success

  • Act as the
    primary contact
    for all active clients in Delhi NCR
  • Conduct regular
    college visits
    to support adoption and implementation of Studium tools
  • Help institutions interpret accreditation insights and use our apps (e.g., NIRF Analysis, Alumni Tracking, Smart OBE)
  • Train faculty and administrators on product usage
  • Ensure
    client satisfaction, timely resolution, and strategic follow-up

Business Development

  • Support outreach to new institutions in the region
  • Participate in early-stage meetings, demos, and presentations
  • Represent Studium at
    academic events and networking forums

Domain Enablement

  • Understand accreditation frameworks (NAAC, NBA, NIRF, AACSB)
  • Position Studium as a
    trusted domain expert
    , not just a software provider
  • Share client feedback with internal teams for product improvements

Coordination & Training

  • Report regional activities and insights to HQ
  • Attend one-time
    training and onboarding at Studium HQ in Pune
  • Role is fully based in Delhi NCR
    with client-site travel as required

Ideal Candidate Profile

  • Master's degree preferred (Education, Management, Policy, or related areas)
  • Excellent
    communication and interpersonal skills
  • Street-smart, proactive, and quick learner
  • Experience in client management, EdTech, SaaS, or higher education
    is a plus
  • Must be based in Delhi NCR and willing to travel frequently within the region

What We Offer

  • A
    mission-driven role
    at the forefront of higher education transformation
  • Opportunity to work with
    top-tier institutions and leaders
  • Comprehensive onboarding and domain training at Pune HQ
  • Exposure to product, strategy, and data teams
    in a fast-growing startup

Interested? Apply now and be part of our mission to
make quality assurance simple, structured, and data-driven
.

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