Customer Success Manager

4 weeks ago

Delhi, Delhi, India Fundamento Full time

Sr. Solutions Architect

 South Delhi (Work from Office) | Full-Time 

About Fundamento

We're on a mission to reinvent how enterprises talk to their customers

At Fundamento, we're building voice agents that are transforming how India's biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Chevening, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview 

As part of the Solutioning team, you will work closely with new customers to understand their needs, design tailored solutions, and drive successful implementations. This role goes beyond product adoption- you will create measurable business impact and become the reason customers move from pilot to long-term partnership. It's a customer-facing role that demands ownership, problem-solving, and a strong grasp of both AI and financial services. Agility and proactiveness are key to thriving here.

Key Responsibilities

As a senior implementation and solutioning manager, you will be responsible for:

  • Engage with enterprise customers during pre-sales and pilot phases to understand their business needs and design tailored solutions.
  • Translate customer use cases into clear implementation plans, call flows, and customer journeys.
  • Drive end-to-end delivery of solutions, ensuring projects are executed on time, within scope, and aligned with customer expectations.
  • Collaborate cross-functionally with product, engineering, and operations teams to manage integrations, conduct UATs, and take accounts live.
  • Build and nurture strong customer relationships, acting as the trusted advisor and primary point of contact for assigned accounts.
  • Lead project planning and governance, ensuring smooth communication, issue resolution, and stakeholder alignment.

Who We're Looking For

  • 4–7 years of experience in solutioning, implementation, account management, or pre-sales consulting roles.
  • Background in SaaS, enterprise software, AI, or financial services/fintech preferred.
  • Strong track record of owning customer implementations from pilot to go-live with measurable business impact.
  • Hands-on experience with system integrations (telephony, CRMs, APIs, or similar).
  • Excellent communication and presentation skills; able to influence both CXOs and operational stakeholders.
  • Strong problem-solving and analytical mindset, with the ability to translate business needs into technical solutions.
  • Highly agile and proactive, comfortable working in fast-paced startup environments.
  • Natural collaborator with the ability to work cross-functionally across product, engineering, and business teams.

What We Offer

  • High-Impact Work: Directly shape how some of India's top lenders engage with millions of customers through AI voice agents.
  • Ownership & Autonomy: Lead customer implementations end-to-end, with real accountability for outcomes.
  • Learning & growth: Annual learning allowance of ₹10,000+, mentorship, and hands-on AI exposure.
  • Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.

Have questions? Reach out to

Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together—and where your work drives real change for some of India's leading financial institutions.

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