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Technical Customer Success Manager
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Job Title Technical Customer Success Manager- Location Hybrid- Experience 2-3 Years- Education B Tech or equivalent technical degree About the Role We are looking for a Technical Customer Success Manager who can combine strong technical expertise with excellent relationship-building skills The ideal candidate will ensure our customers achieve maximum value from our solutions reduce churn and identify opportunities for expansion You ll work closely with both customers and internal teams to deliver seamless onboarding provide technical guidance and drive long-term customer success Key Responsibilities - Serve as the primary technical point of contact for assigned customers - Drive smooth onboarding and product implementation for new clients - Understand customer requirements and map them effectively to product features - Provide technical support and troubleshooting while ensuring quick resolution of issues - Build and maintain strong trust-based relationships with customer stakeholders - Conduct regular health checks and business reviews to ensure customer satisfaction - Work closely with Product and Engineering teams to convey customer feedback - Proactively identify upsell cross-sell opportunities and collaborate with sales teams - Monitor customer adoption usage and engagement metrics to ensure long-term retention - Create and share documentation FAQs and best practices to enable customers Required Qualifications Skills - B Tech Engineering graduate with 2-3 years of experience in Customer Success Technical Support Pre-Sales Implementation - Strong technical acumen with the ability to understand software products APIs integrations and workflows - Excellent problem-solving and troubleshooting skills - Outstanding communication and relationship-building abilities - Ability to manage multiple customer accounts simultaneously with attention to detail - Familiarity with Customer Success tools e g HubSpot Gainsight Salesforce or similar is a plus - Proactive mindset with a focus on delivering customer outcomes and reducing churn What We Offer - Opportunity to work in a fast-growing customer-centric company - Exposure to both technical and customer-facing responsibilities - Collaborative work environment with growth opportunities - Competitive salary and performance-based incentives ref updazz com
