Bombay Shirt-ASM Customer Relation

1 week ago

Mumbai, Maharashtra, India Nexthire Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Customer Relationship Manager (CRM) - Job Description

A Customer Relationship Manager (CRM) is responsible for maintaining and

strengthening relationships with clients to ensure satisfaction, retention, and business

growth. They act as a bridge between the company and customers, ensuring a seamless

experience, addressing concerns, and identifying opportunities to enhance client

engagement.

Key Responsibilities

1. Client Relationship Management:

o Build and maintain long-term relationships with customers.

o Serve as the primary point of contact for client inquiries and concerns.

o Develop personalized engagement strategies to enhance customer satisfaction.

2. Customer Support & Problem Resolution:

o Address customer complaints and provide solutions in a timely manner.

o Monitor customer feedback and implement necessary improvements.

3. Account Management & Retention:

o Track customer accounts to ensure continued engagement and retention.

o Identify opportunities for upselling or cross-selling products and services.

o Conduct regular follow-ups and check-ins with key clients.

4. Data Analysis & Reporting:

o Analyse customer data to identify trends and areas for improvement.

o Generate reports on customer satisfaction, retention rates, and

engagement.

5. Collaboration with Internal Teams:

o Work closely with sales, marketing, and product teams to align customer needs with business goals.

o Provide customer insights to support product development and service enhancements.

6. Customer Engagement & Loyalty Programs:

o Develop strategies to enhance customer loyalty and advocacy.

o Plan and execute customer engagement events, surveys, and outreach programs.

Required Skills & Qualifications


• Bachelor's degree in Business Administration, Marketing, or a related field.


• Proven experience in customer relationship management, sales, or customer service.


• Excellent communication, negotiation, and problem-solving skills.


• Strong analytical and data interpretation abilities.


• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.


• Ability to multitask and manage multiple client accounts effectively.


• Strong customer-focused mindset with a passion for building relationships.

Preferred Qualifications


• Experience in a specific industry (e.g., SaaS, retail, finance, healthcare).


• Knowledge of digital marketing and customer engagement strategies.


• Familiarity with customer service best practices and trends.

Salary & Benefits


• Competitive salary (varies based on industry and experience).


• Performance-based incentives and bonuses.


• Health insurance, retirement plans, and paid leave.


• Professional development opportunities and training.


• Flexible work options (remote or hybrid, depending on the company).

  • Customer Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India Swagelok Bombay Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionEstablished in 1999, Bombay Fluid System Components Pvt. Ltd. (Swagelok Bombay) is the authorized Swagelok Sales and Service Center in India, covering multiple states and countries including Maharashtra, Goa, and Bangladesh. We offer a range of Value Added Services such as Value Engineering, Technical Capabilities, Custom Solutions,...

  • Manager / Associate - Learning & Development

    2 weeks ago

    Mumbai, Maharashtra, India Bombay Shirt Company Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Job Title : Manager/Associate Learning & Development (Behavioral & Organizational Development)Location: Head Office (Lower Parel)Reporting to: Head Customer ExperienceRole Overview : We are looking for a behavioral L&D Manager to design, implement, and drive learning initiatives that enhance behavioral skills, organizational development, and capability...

  • Designer (Bottomwear)

    1 week ago

    Mumbai, Maharashtra, India Bombay Shirt Company Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position: Designer (Bottomwear)Experience: 3-4 Years in menswear RequiredEducation: Coursework in Fashion design (preferably NIFT)Location: Head Office (Lower Parel)Role & responsibilities :Should have knowledge of pattern making and technical specs of a menswear Bottoms/Blazers: Denims, Chinos, Formal Trousers, BlazersShould be able to take a development...

  • Barista- Bombay Sweet Shop- Oshivara

    6 days ago

    Mumbai, Maharashtra, India Hunger Inc Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    THE ROLEAs a Barista at Bombay Sweet Shop, you will play an essential role in providing a fantastic coffee experience to our customers. Youll be responsible for brewing the perfect cup of coffee, serving specialty beverages, and sharing your passion for coffee with guests. Your role will involve greeting customers, offering recommendations, and ensuring that...

  • Business Development Manager

    6 days ago

    Mumbai, Maharashtra, India Humans of Bombay Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Humans of Bombay is India's largest and most impactful storytelling platform, creating original content IPs, brand campaigns, and digital properties that move millions. We work with leading brands and agencies to create powerful narratives that drive both impact and business results.We are now expanding our Business Development team in Delhi NCR and...

  • Multimedia Specialist

    6 days ago

    Mumbai, Maharashtra, India Educational Outreach, IIT Bombay Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Multimedia SpecialistLocation:IIT Bombay, Powai, Mumbai (Work From Office)Department:Educational Outreach (EO)Job SummaryThe Multimedia Specialist will work closely with cross-functional teams to design, produce, and manage high-quality multimedia content that supports e-learning courses, marketing campaigns, and websites for IIT Bombay's...

  • E commerce Executive

    1 week ago

    Mumbai, Maharashtra, India Bombay Swadeshi Stores Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Reference - JOB HAI Urgent Job OpeningCompany Name :- The Bombay StoreDesignation -Ecommerce / CUSTOMER SERVICE EXECUTIVE (Handling Customer Service & Ecommerce operations)MIN EXP REQUIRED :- 1 year in Customer Service & Ecommerce operationsQualification - minimum HSC passed out.JOB ROLE :- Customer Service & Ecommerce operations (Should be proficient in...

  • BombayShirts-Store Manager

    1 week ago

    Mumbai, Maharashtra, India Nexthire Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Launched in 2012, Bombay Shirt Company is the first online custom brand in India. We are on a mission to reinforce that world–class quality and product can originate in Bombay. We create high-quality custom-made clothes. Clothes that fit you, rather than you trying to fit into them. We believe in quality fabrics, expert craftsmanship, and personalised...

  • Job Opening for the post of BDM and ASM

    7 days ago

    Mumbai, Maharashtra, India Kaapro Management Solutions Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Description:Position Name:- BDm / ASM  Roles and Responsibilities Maintain a high-level, strategic relationship with Architects, Builder, Interior Designer, PMCs, Govt. etc.Understand market trends and anticipate customer needs to effectively keep customers.Forecast and develop a budget for annual sales based on customer / market needs.Creatively...

  • Customer Relations

    2 days ago

    Mumbai, Maharashtra, India S. Zaveri & Sons Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Customer Relations & Sales Growth ExecutiveS. Zaveri & Sons — Khar West,MumbaiFull-time | 10am–8pmWe are a 75-year-old jewellery brand looking for a smart, energetic candidate who loves talking to customers and driving sales. This is a high-growth, high-activity role with daily targets.ResponsibilitiesServe as the first point of contact for customers...