BombayShirts-Store Manager

2 days ago

Mumbai, Maharashtra, India Nexthire Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Launched in 2012, Bombay Shirt Company is the first online custom brand in India. We are on a mission to reinforce that world–class quality and product can originate in Bombay. We create high-quality custom-made clothes. Clothes that fit you, rather than you trying to fit into them. We believe in quality fabrics, expert craftsmanship, and personalised service - all done with minimal wastage. This is the future of fashion. Our website and app are supplemented by 21 stores – 20 in India, and 1 in New York City. As we grow at break-neck speed, we're slated to open over 20 more stores in the next year alone.

Position: Store Manager

This role will be responsible for engaging with our customers to provide an exceptional experience in-store.

ABOUT THE ROLE:


• Manage all facets of store operations covering engagement with production teams, logistics partners, training team and management to ensure the delivery of a delightful customer experience for each visit.


• Understand and document customer preferences to provide recommendations on styling and customizations to help customers express their personal style.


• Ensure all company policies and procedures are implemented and administered in store for the entire team.


• Team resource power planning: Weekly roster and managing leave requests from team members.


• Innovating and suggesting best practices and documenting the same for management's consideration.


• Ownership of store KPIs such as sales targets, alteration and remakes, social media feedback reviews from customers.


• Creation and updating the system with orders, customer details and communicating with the production team on order fulfilment.


• Provide customer care to customers by email and phone as and when required.


• Liaise with our in-store master tailors to take measurements and fix individual customer issues.


• Daily Cash & Bank transactions including the responsibility of ensuring accuracy of petty cash.


• Visual merchandising and store display.


• Daily briefing and Weekly Reports to review sales figures and take proactive measures to ensure stores targets are met.

ABOUT YOU:


• 5 - 8 years experience in customer service in the hospitality sector. Any experience in retail is a bonus.


• Bachelor's degree with Exceptional communication skills, both written and verbal


• Proficient in MS Office – Excel, Word and email.


• Customer service oriented with a natural desire to care for the needs of others


• Deep desire to put drive & effort into your work


• Knowledge and passion for men's fashion and style trends, men's tailoring, pattern design, garment alterations, and seasonal fabrics

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