ELD Customer Support Executive

4 days ago

Salt Lake Kolkata West Bengal, India Proclivity Digitech Pvt Ltd Full time ₹ 18,000 per year

Job Title: Customer Support Executive – ELD Process (US Process)

Company: Proclivity Digitech Pvt. Ltd.-Apex Eld

Department: Customer Support – ELD Process

Reports To: Customer Support Team Leader / Process Manager

Location: Kolkata, India

Shift Timings- Weekly Offs: 6 Week Offs per Month (Rotational)

Morning Shift: 8:00 AM – 5:00 PM

Evening Shift: 4:00 PM – 1:00 AM (Drop Provided)

Night Shift: 11:00 PM – 8:00 AM

Leave Benefits: 18 Leaves per Year after Completion of Probation Period

About the Company:

Proclivity Digitech Pvt. Ltd. is a leading technology-driven sales and customer service company specializing in global outbound and inbound processes. We are expanding our ELD (Electronic Logging Device) Support Division for the US transportation and trucking industry.

Our goal is to deliver high-quality, compliant, and efficient support solutions to trucking companies and drivers across the United States — ensuring smooth operations, customer satisfaction, and FMCSA compliance.

Job Summary:

As a Customer Support Executive – ELD Process, you will assist US-based clients, truck drivers, and fleet managers with ELD-related queries, installations, and troubleshooting. The role requires excellent communication, patience, and problem-solving skills to provide technical support and ensure a seamless customer experience.

Key Responsibilities:

  • Handle inbound and outbound calls regarding ELD device setup, app usage, and connectivity issues.
  • Provide accurate technical assistance and troubleshooting for hardware and mobile app concerns.
  • Create and maintain detailed customer logs and case reports in the CRM/ticketing system.
  • Address and resolve customer grievances with professionalism and empathy.
  • Guide clients through ELD compliance, log reporting, and configuration processes.
  • Escalate complex cases to Level 2 / Technical Support when required.
  • Conduct follow-up calls to ensure issue resolution and client satisfaction.
  • Stay updated with FMCSA regulations and product updates.
  • Meet departmental KPIs such as response time, resolution rate, and call quality.

Requirements:

  • Experience: 6 months–2 years in Customer Support / International BPO (ELD or US Trucking process preferred).
  • Education: Minimum HSC or equivalent.
  • Language Skills: Excellent English communication (neutral or US accent preferred).
  • Technical Skills: Basic understanding of mobile apps, GPS devices, and troubleshooting steps.

Work Requirements:

  • Comfortable working in rotational shifts, including night shifts.
  • Strong communication, patience, and problem-solving abilities.
  • Customer-centric approach with empathy and professionalism.
  • Ability to work both independently and collaboratively in a fast-paced environment.

Perks & Benefits:

Fixed Salary + Overtime Bonus Facility

5-Day Comprehensive ELD Training (Product + Technical)

6 Weekly Offs per Month (Rotational)

Opportunity to Work on an International Process (US)

Supportive Work Environment and Fast-Track Growth for Top Performers

Apply Now

If you're passionate about customer service, have excellent communication skills, and want to grow in a global support environment — join Proclivity Digitech Pvt. Ltd. today

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Work Location: In person

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