Customer Support Executive

2 days ago

Salt Lake Kolkata West Bengal, India Work Panda Cooperation LLP Full time

We are looking for a proactive and customer-focused individual to join our team as a **Customer Support Executive**. In this role, you will be the first point of contact for our customers, providing timely and accurate solutions to their queries and ensuring a positive customer experience.

**Key Responsibilities**:

- Resolve customer complaints efficiently while maintaining a polite and professional manner.
- Guide customers through product features, services, and troubleshooting steps.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to escalate and resolve issues.
- Follow up with customers to ensure their concerns are fully addressed.
- Maintain a high level of product and service knowledge.
- Strive to meet performance metrics such as response time, resolution time, and customer satisfaction.

**Requirements**:

- Bachelor’s degree (preferred) or equivalent work experience.
- Prior experience in customer service, telecalling, or a related field is an advantage.
- Excellent verbal and written communication skills in [languages required, e.g., English and Hindi].
- Strong problem-solving skills and ability to work under pressure.
- Good computer skills and familiarity with CRM tools.
- Ability to work independently and as part of a team.
- Positive attitude and customer-first mindset.

**Benefits**:

- Competitive salary and incentives.
- Training and career development opportunities.
- Supportive team environment.
- [Any additional perks: health insurance, flexible work hours, etc.]

**Job Type**: फ़ुल-टाइम

Pay: ₹12,000.00 - ₹15,000.00 per month

**Language**:

- English (required)

Work Location: In person

  • Customer Support

    1 week ago

    Salt Lake, Kolkata, West Bengal, India ACCIT Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    We're Hiring Position: Customer Support & Pet Care Sales ExecutiveCompany Name: Paperlink Softwares Pvt LtdLocation: Kolkata (Salt Lake – Sector V) | Work from Office | Full-time (Mon–Sat, 10:00 AM – 7:00 PM)YourResponsibilities:As a Customer Support & Pet Care Sales Executive, you will be the voice of our pet care division. Your key responsibilities...

  • Customer Support Executive

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India NMB Sales & Technology PVT LTD Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Job Description:We're Hiring: Customer Care Executives (International Voice Process)Role: Customer Care ExecutiveExperience:Freshers with excellent communication skills ORMinimum 6 months to 2 yrs +experience in outbound international voice processPROCESS: Warranty Renewal.(UK sales)Requirements:Strong command over EnglishExperience in processes like survey,...

  • Customer Support Executive

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Career Comfort Full time

    We are seeking enthusiastic and customer-focused individuals for the role of **Customer Support Executive** for a **US Insurance Voice Process**. This is a full-time, office-based position located in **Salt Lake, Sector 5, Kolkata**. As a Customer Support Executive, you will handle calls from US-based clients, provide accurate information, resolve queries,...

  • Customer Support Executive

    1 week ago

    Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time ₹ 1,32,000 per year

    We are looking for enthusiastic Customer Support Executives to join our Survey Process Team. The role involves conducting telephonic surveys in Hindi and Bengali, recording accurate responses, and ensuring a positive interaction with respondents.Key Responsibilities:Make outbound calls to customers/respondents to conduct surveys in Hindi and Bengali.Collect...

  • ELD Customer Support Executive

    4 days ago

    Salt Lake, Kolkata, West Bengal, India Proclivity Digitech Pvt Ltd Full time ₹ 18,000 per year

    Job Title: Customer Support Executive – ELD Process (US Process)Company: Proclivity Digitech Pvt. Ltd.-Apex EldDepartment: Customer Support – ELD ProcessReports To: Customer Support Team Leader / Process ManagerLocation: Kolkata, IndiaShift Timings- Weekly Offs: 6 Week Offs per Month (Rotational)Morning Shift: 8:00 AM – 5:00 PMEvening Shift: 4:00 PM...

  • Cse (Customer Support Executive)

    6 days ago

    Salt Lake, Kolkata, West Bengal, India Talents Villa Full time

    **Teleperformance **Company is a **Multinational Company** which provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication. **We are Hiring** Teleperformance Kolkata is hiring for Customer Support Executive profiles - We are looking for immediate joiners. - Its a Work from Office...

  • Customer Support Associate

    7 hours ago

    Salt Lake, Kolkata, West Bengal, India Edute Training Institute Full time

    **Job Title: Customer Service Executive - Tech Mahindra Vodafone eSIM Process** **Job Overview**: As a Customer Service Executive for the Tech Mahindra Vodafone eSIM process, you will be responsible for delivering exceptional customer service to Vodafone customers regarding eSIM activation, troubleshooting, and general inquiries. This role requires...

  • Customer Support Executive

    1 week ago

    Salt Lake, Kolkata, West Bengal, India Connect2learn Full time

    **Location**: EN BLOCK, Sector V, Kolkata, West Bengal 700091 **Shift Timing**: 4:00 PM to 1:00 AM (UK Shift) **Compensation**: Fixed + TRA + Performance-Based Incentives **About the Role**: We are seeking a passionate and proactive **Customer Support Executive** to join our team. This role is focused on ensuring a high level of satisfaction among our...

  • Customer Support

    1 week ago

    Salt Lake, Kolkata, West Bengal, India Proclivity Digitech Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Description – Customer Support & Sales Admin (Cross-Functional)Location: Kolkata, IndiaProcess: ELD (Electronic Logging Device) – Selling & After-Service (BPO Process)Position Type: Full-time | Flexible Shifts (Day/Night)Age Requirement: 35–40 YearsRole OverviewWe are seeking a dynamic and experienced Customer Support & Sales Admin to oversee...

  • Customer Support Executive

    6 days ago

    Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for enthusiastic **Customer Support Executives** to join our **Survey Process Team**. The role involves conducting telephonic surveys in **Hindi and Bengali**, recording accurate responses, and ensuring a positive interaction with respondents. **Key Responsibilities**: - Make outbound calls to customers/respondents to conduct surveys in...