Customer Support Executive

3 days ago

Salt Lake Kolkata West Bengal, India Connect2learn Full time

**Location**: EN BLOCK, Sector V, Kolkata, West Bengal 700091
**Shift Timing**: 4:00 PM to 1:00 AM (UK Shift)
**Compensation**: Fixed + TRA + Performance-Based Incentives

**About the Role**:
We are seeking a passionate and proactive **Customer Support Executive** to join our team. This role is focused on ensuring a high level of satisfaction among our students by resolving queries, retaining customers, and building long-term relationships.

**Key Responsibilities**:

- Provide timely resolutions to customer concerns with a student-first approach.
- Maintain strong relationships with students by regularly checking in and offering support.
- Identify at-risk students and implement retention strategies.
- Collaborate with internal teams (Sales, Operations, Academic) to resolve issues promptly.
- Record interactions and feedback accurately for continuous improvement.

**Requirements**:

- Excellent communication skills in English (spoken and written).
- Strong interpersonal skills and a friendly, problem-solving attitude.
- Prior experience in customer service or relationship management is a plus.
- Ability to multitask, stay organized, and handle student concerns patiently.
- Comfortable working in UK shift (4:00 PM - 1:00 AM IST).
- Reliable internet connection and a quiet work environment (if remote).

**Perks & Benefits**:

- Fixed monthly TRA (Travel Allowance / Technology Reimbursement Allowance)
- Attractive Incentive Plan based on performance and student feedback
- Dynamic and friendly team environment
- Opportunity for career growth in a fast-paced education-tech company

We look forward to connecting with passionate individuals who are ready to make a difference in students' lives

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,749.52 - ₹20,731.71 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off

Schedule:

- Evening shift
- Fixed shift
- Night shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

Work Location: In person

**For more Information connect with Rinika Sikdar ( HR )**+91 9153759348

**Job Types**: Full-time, Permanent

Pay: ₹15,086.00 - ₹20,627.48 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9153759348

  • Customer Support Executive

    1 week ago

    Salt Lake, Kolkata, West Bengal, India UnPay (Unnatim Payments Private Limited) Full time ₹ 90,000 - ₹ 1,80,000 per year

    Job Description: Unnatim Payments Private Limited (Unpay)We're currently seeking a customer support executive to help us provide top-notch service to our customers at Unpay.Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and...

  • Customer Support

    2 days ago

    Salt Lake, Kolkata, West Bengal, India ACCIT Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    We're Hiring Position: Customer Support & Pet Care Sales ExecutiveCompany Name: Paperlink Softwares Pvt LtdLocation: Kolkata (Salt Lake – Sector V) | Work from Office | Full-time (Mon–Sat, 10:00 AM – 7:00 PM)YourResponsibilities:As a Customer Support & Pet Care Sales Executive, you will be the voice of our pet care division. Your key responsibilities...

  • Customer Support Executive

    6 days ago

    Salt Lake, Kolkata, West Bengal, India NMB Sales & Technology PVT LTD Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Job Description:We're Hiring: Customer Care Executives (International Voice Process)Role: Customer Care ExecutiveExperience:Freshers with excellent communication skills ORMinimum 6 months to 2 yrs +experience in outbound international voice processPROCESS: Warranty Renewal.(UK sales)Requirements:Strong command over EnglishExperience in processes like survey,...

  • Customer Support Executive

    1 week ago

    Salt Lake, Kolkata, West Bengal, India Career Comfort Full time

    We are seeking enthusiastic and customer-focused individuals for the role of **Customer Support Executive** for a **US Insurance Voice Process**. This is a full-time, office-based position located in **Salt Lake, Sector 5, Kolkata**. As a Customer Support Executive, you will handle calls from US-based clients, provide accurate information, resolve queries,...

  • Customer Support Executive

    4 days ago

    Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time ₹ 1,32,000 per year

    We are looking for enthusiastic Customer Support Executives to join our Survey Process Team. The role involves conducting telephonic surveys in Hindi and Bengali, recording accurate responses, and ensuring a positive interaction with respondents.Key Responsibilities:Make outbound calls to customers/respondents to conduct surveys in Hindi and Bengali.Collect...

  • Cse (Customer Support Executive)

    16 hours ago

    Salt Lake, Kolkata, West Bengal, India Talents Villa Full time

    **Teleperformance **Company is a **Multinational Company** which provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication. **We are Hiring** Teleperformance Kolkata is hiring for Customer Support Executive profiles - We are looking for immediate joiners. - Its a Work from Office...

  • Customer Support Associate

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Talents Villa Full time

    We have urgent opening for Customer Support Executive for a Multinational Company Located in Salt Lake Sector V Kolkata. **Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging...

  • Customer Support Associate

    1 week ago

    Salt Lake, Kolkata, West Bengal, India Edute Training Institute Full time

    **Job Title: Customer Service Executive - Tech Mahindra Vodafone eSIM Process** **Job Overview**: As a Customer Service Executive for the Tech Mahindra Vodafone eSIM process, you will be responsible for delivering exceptional customer service to Vodafone customers regarding eSIM activation, troubleshooting, and general inquiries. This role requires...

  • Customer Support

    4 days ago

    Salt Lake, Kolkata, West Bengal, India Proclivity Digitech Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Description – Customer Support & Sales Admin (Cross-Functional)Location: Kolkata, IndiaProcess: ELD (Electronic Logging Device) – Selling & After-Service (BPO Process)Position Type: Full-time | Flexible Shifts (Day/Night)Age Requirement: 35–40 YearsRole OverviewWe are seeking a dynamic and experienced Customer Support & Sales Admin to oversee...

  • Customer Support Executive

    17 hours ago

    Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for enthusiastic **Customer Support Executives** to join our **Survey Process Team**. The role involves conducting telephonic surveys in **Hindi and Bengali**, recording accurate responses, and ensuring a positive interaction with respondents. **Key Responsibilities**: - Make outbound calls to customers/respondents to conduct surveys in...