Customer Support Executive

5 days ago

Salt Lake Kolkata West Bengal, India Connect2learn Full time

**Location**: EN BLOCK, Sector V, Kolkata, West Bengal 700091
**Shift Timing**: 4:00 PM to 1:00 AM (UK Shift)
**Compensation**: Fixed + TRA + Performance-Based Incentives

**About the Role**:
We are seeking a passionate and proactive **Customer Support Executive** to join our team. This role is focused on ensuring a high level of satisfaction among our students by resolving queries, retaining customers, and building long-term relationships.

**Key Responsibilities**:

- Provide timely resolutions to customer concerns with a student-first approach.
- Maintain strong relationships with students by regularly checking in and offering support.
- Identify at-risk students and implement retention strategies.
- Collaborate with internal teams (Sales, Operations, Academic) to resolve issues promptly.
- Record interactions and feedback accurately for continuous improvement.

**Requirements**:

- Excellent communication skills in English (spoken and written).
- Strong interpersonal skills and a friendly, problem-solving attitude.
- Prior experience in customer service or relationship management is a plus.
- Ability to multitask, stay organized, and handle student concerns patiently.
- Comfortable working in UK shift (4:00 PM - 1:00 AM IST).
- Reliable internet connection and a quiet work environment (if remote).

**Perks & Benefits**:

- Fixed monthly TRA (Travel Allowance / Technology Reimbursement Allowance)
- Attractive Incentive Plan based on performance and student feedback
- Dynamic and friendly team environment
- Opportunity for career growth in a fast-paced education-tech company

We look forward to connecting with passionate individuals who are ready to make a difference in students' lives

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,749.52 - ₹20,731.71 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off

Schedule:

- Evening shift
- Fixed shift
- Night shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

Work Location: In person

**For more Information connect with Rinika Sikdar ( HR )**+91 9153759348

**Job Types**: Full-time, Permanent

Pay: ₹15,086.00 - ₹20,627.48 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9153759348

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