Customer Support

7 days ago

Salt Lake Kolkata West Bengal, India Proclivity Digitech Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Description – Customer Support & Sales Admin (Cross-Functional)

Location: Kolkata, India

Process: ELD (Electronic Logging Device) – Selling & After-Service (BPO Process)

Position Type: Full-time | Flexible Shifts (Day/Night)

Age Requirement: 35–40 Years

Role Overview

We are seeking a dynamic and experienced Customer Support & Sales Admin to oversee cross-functional responsibilities across customer support, sales, and administration in our Kolkata BPO – ELD process. The ideal candidate should be capable of managing people, ensuring smooth workflow across departments, and driving performance as per company standards. This role demands leadership, adaptability, and strong process management skills in both sales and after-service support.

Key Responsibilities

  • Cross-Functional Coordination:
  • Act as a bridge between Customer Support, Sales, and Admin teams to ensure seamless operations.
  • Adapt to different departmental needs and shift timings (rotational day/night).
  • Team Management & Supervision:
  • Assign tasks and monitor performance of team members to ensure timely delivery.
  • Motivate, guide, and discipline staff as per company process requirements.
  • Ensure adherence to ELD compliance, scripts, and service protocols.
  • Sales & After-Service Handling:
  • Support the sales process with lead allocation, tracking, and follow-ups.
  • Oversee after-sales support, ensuring quality service and customer satisfaction.
  • Manage escalations and resolve customer concerns effectively.
  • Process Monitoring & Reporting:
  • Maintain accurate records of sales, support logs, and admin reports.
  • Analyze performance data and prepare reports for management.
  • Ensure compliance with company policies and BPO industry standards.
  • Administrative Functions:
  • Support HR/Admin in attendance monitoring, shift scheduling, and discipline.
  • Coordinate with IT/Admin for infrastructure or technical requirements.
  • Uphold organizational values, discipline, and cultural alignment across shifts.

Requirements

  • Age: 35–40 years
  • Education: Graduate in any discipline (MBA/PGDM preferred).
  • Experience:
  • 8–12 years in BPO/Call Center operations (Sales + Customer Support).
  • Minimum 3 years in a supervisory/admin role.
  • Skills & Competencies:
  • Strong people management & cross-functional leadership skills.
  • Proven track record in sales process handling and after-service.
  • Excellent communication (English mandatory; Hindi/Bengali preferred).
  • Process-oriented mindset with ability to enforce compliance.
  • Flexibility to work in rotational shifts (including night shifts).
  • High adaptability in managing multiple departments simultaneously.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

Speak with the employer

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