Customer Support Associate

14 hours ago

Salt Lake Kolkata West Bengal, India 7eventzz.com Full time

We are looking for a dedicated and empathetic **Customer Support Associate** to join our team. The role involves handling customer queries, resolving issues efficiently, and ensuring every customer has a smooth and satisfying experience with our products and services.

**Key Responsibilities**
- Provide accurate information about products, services, and policies.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Escalate complex issues to the senior support team or relevant departments.
- Keep detailed records of customer interactions, feedback, and resolutions.
- Follow communication guidelines and processes to ensure consistent service quality.
- Assist in improving customer satisfaction and retention by identifying recurring issues.
- Collaborate with internal teams (sales, operations, logistics) for quick resolution of customer concerns.

**Required Skills & Qualifications**
- Bachelor’s degree or equivalent (preferred).
- Excellent communication skills in English and Hindi (additional regional languages are a plus).
- Strong problem-solving skills with a customer-first mindset.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM systems and MS Office/Google Workspace.
- Prior experience in customer service, BPO, or e-commerce support is an advantage.

**Work Environment**
- Hybrid/Office-based depending on business requirements.

**Growth Opportunities**
- Performance-based promotions to **Senior Associate / Team Leader** roles.
- Exposure to cross-functional teams (Sales, Operations, Marketing).
- Training and upskilling programs in communication, CRM tools, and customer handling.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 7278586820

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