Customer Support Associate

1 day ago

Salt Lake Kolkata West Bengal, India UnPay (Unnatim Payments Private Limited) Full time ₹ 72,000 - ₹ 1,80,000 per year

Job Title: Customer Support Associate (Only Female Candidates)

Job Brief: Join our dynamic team as a Customer Support Associate and be the first point of contact for new customers You'll guide them through our product setup, provide exceptional support, and ensure they get the most value from our solutions. If you're tech savvy, customer-focused, and thrive in a fast-paced environment, we want you

Key Responsibilities:

  • Troubleshooting and providing technical support to customers with product and service issues.
  • Gathering information from the Customer Service Manager and other departments to accurately answer customer queries.
  • Connecting customers with complex enquiries to their Customer Service Manager.
  • Following up complex customer enquiries to confirm resolution.
  • Entering customer details in company databases and modifying records as required.
  • Completing basic clerical work, including word processing, copying and filing.

What We're Looking For:

  • 1+ years in Customer Support, Account Management, or Customer Success.
  • Freshers can also apply.
  • Strong communication and presentation skills.
  • Experience with CRM tools and remote desktop software.
  • Organized, self-motivated, and customer-focused.
  • Bachelor's Degree preferred but not mandatory.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time

Work Location: In person

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