Customer Support Associate

22 hours ago

Salt Lake Kolkata West Bengal, India Giftlaya Full time

We are looking for a dedicated and friendly **Customer Support Associate** to join our team. You’ll be the first point of contact for our customers — helping them with bookings, resolving queries, managing after-sales support, and ensuring a smooth and delightful customer experience.

**Key Responsibilities**:

- Assist customers with product selection, order tracking, and booking details
- Resolve complaints or issues with empathy, accuracy, and efficiency
- Coordinate with the operations team to ensure timely delivery of services
- Manage cancellations, reschedules, and refunds in a professional manner
- Maintain detailed records of customer interactions in CRM tools
- Collect feedback from customers and report trends to improve service quality
- Escalate unresolved issues to higher support levels or management when required
- Support marketing campaigns by informing customers about new offers or packages

**Requirements**:

- Bachelor’s degree in any field (Graduate)
- 1-2 years of customer service or support experience preferred (Freshers can apply)
- Excellent communication skills in English and Hindi (both verbal and written)
- Strong problem-solving attitude and a calm approach under pressure
- Ability to multitask and work collaboratively with teams
- Basic knowledge of Microsoft Excel, Google Sheets, and CRM tools
- Willingness to work flexible hours, including weekends or festive days if required

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 2 years (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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