Customer Relationship Manager

2 weeks ago


Mumbai, Maharashtra, India HnH Placement Pvt. Ltd. Full time ₹ 4,80,000 - ₹ 14,40,000 per year

Urgent Requirement for a Real Estate Giant in Mumbai

Job Title : Customer Relationship Managers CRM (AM/DM level) - Real Estate

Experience Required: 4 to 6 years of CRM experience with any organization other than Real Estate

Budget: Upto 12 LPA basis last drawn (Includes a standard 10% Performance Linked Variable Pay)

_(Additional Perks: This role includes incentives based on collections performance and loyalty-driven sales achievements)_

*Culture Fit & Work Structure:*

9 hour workday

Fixed Week-offs on all Sunday's as well as 2nd & 4th Saturday's

*Location:* Mumbai (Head Office – Mahalaxmi)

Education: Graduates or PGDMs preferred

*Key Responsibilities:*

_*Customer Engagement*_


•Manage lifecycle relationships with ~250 customers across allocated segments/projects.


•Deliver proactive engagement at key milestones and "moments of truth" to build trust and loyalty.


•Drive customer delight through responsiveness, personalisation, and high-touch service.

_*Revenue Ownership*_


• Own a collections book of ₹120 Cr per year — driving timely and consistent follow-ups.


•Enable ₹30 Cr+ in new business annually through referrals, upgrades, and cross-sell conversations.


•Improve engagement and mindshare to unlock loyalty and renewal potential.

_*Service Excellence*_


•Ensure query resolution within defined TATs; maintain a low complaint escalation rate.


•Standardize and elevate customer interactions across all touchpoints — calls, visits, emails, messages.


•Collaborate with internal teams to resolve issues, track complaints, and escalate systemic blockers.

*_Process, Systems & Reporting_*


• Keep all CRM systems and trackers updated with accurate, real-time data.


•Maintain documentation hygiene across customer files, transaction records, and communication logs.


•Track customer satisfaction and share actionable insights for process enhancement.

*_Culture & Contribution_*


•Represent Company's values through respectful, professional, and customer-first behaviour.


•Be flexible, adaptive, and solution-driven — especially in high-stakes or emotionally charged scenarios.


•Bring market intelligence and service innovation ideas from outside-in.

_*Looking for Immediate Joiners*_

Please contact via a message on whatsapp or email resume



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