Customer Relationship Manager
2 weeks ago
Key Responsibilities:
• Engage with customers for delivery & fulfilment of pre-booked customer leads for Bank
KYC, onboarding & activation along with any other customer query on-site to customer.
• Effectively communicate the benefits and features of Niyo Global Forex Cards and other
cross sell products like International Travel Insurance, E-Sim, Forex Cash etc.
• Build and maintain positive relationships with customers to ensure service & generate
referrals for all products placements for which incentive can be earned.
• Actively participate in all trainings and stay updated on product knowledge & other know-
how for lead status mapping, escalation for issues and other process of customer service.
Required Skills and Expertise:
1. Minimum of bachelors degree in any stream.
2. Excellent communication in English (& Hindi) with local language proficiency.
3. Interpersonal skills, with the ability to engage with HNI customers effectively.
4. Ability to work independently and as part of a team in a fast-paced environment.
5. Knowledge of any financial products sales & service will be an added advantage.
Other Requirements:
1. 0-3 Years in any service or sales industry with focus on customer facing deliverables.
2. Personal Two-Wheeler preferred. Local travel expenses reimbursed as per policy.
Benefits:
• Competitive salary and attractive incentive structure based on performance (not part of
Fixed CTC). Full time position on company's payroll. In-City Field Joining.
• Company paid Group Medical Insurance, Personal Accident and Term Life Insurance.
• Comprehensive training programs to enhance sales skills and product knowledge.
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