HR Service Specialist

2 weeks ago

Hyderabad, India CDK Global Full time US$ 90,000 - US$ 1,20,000 per year

Provide subject matter and process expertise within a team of HR Operations specialists responsible for delivering HR operational services to the employees and business. Acting under limited supervision, the incumbent will utilize their full HR Services/Operations knowledge to implement new services, drive improvements to existing processes, and coordinate/deliver more complex transactions. 

Position Responsibilities:

  • Perform transactions and handle associated tasks for employee life cycle management in Workday. Manage job-related data service requests for HR.
  • Serves as primary, daily contact on delivery of services; Develops, implements, documents, and monitors scope of work to ensure delivery of high-quality service.
  • Exercises judgment in resolving issues or in making recommendations. Receives little instruction on daily work, general instructions on newly introduced assignments.
  • Acts as a key advisor to the team's operational support services such as Benefits, Payroll, HR Compliance, LOA, Time & Attendance, staffing and worker's compensation.
  • Develop and maintain comprehensive knowledge of all HR services processes
  • Utilize HR Ops knowledge to coordinate more complex processes related to the delivery of HR support
  • Partner with HR Ops team and various HR organizations for development and execution of different HR programs and process improvements.
  • Participate in new system implementations impacting or requiring expertise from HR Operations
  • Assist in data gathering, reporting and metrics.

Qualifications & Requirements:

  • A full-time bachelor's degree in business, Computers, Human Resources, or related field.
  • 2-5 years of experience in HR services or operations.
  • Proficiency in HR management software (preferably Workday) and Microsoft Office.
  • Strong customer service skills
  • Strong collaborator with all HR areas
  • Excellent communication and interpersonal skills.
  • High level of discretion and confidentiality while handling sensitive information.
  • Ability to handle multiple tasks concurrently

Preferred Attributes:

  • Prior experience with Workday Payroll, Workday Benefits, ServiceNow, ADP Global View and Time and Attendance systems
  • Experience in a Call Center environment is a plus

Work Schedule: Evening Shift/ US Shift (6:00 PM to 2:00 AM), Hybrid

Location: Pune

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.

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