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SAP HR Specialist

3 weeks ago

Bengaluru Hyderabad Pune, India NTT DATA Business Solutions Full time US$ 90,000 - US$ 1,20,000 per year

SAP HR Support Specialist Job Summary - 7+ years of exp

The SAP HR Support Specialist at a service provider company ensures the optimal configuration, operation, and enhancement of SAP Human Resource modules for multiple client organizations. The role is client-facing, requiring proactive support, effective issue resolution, and tailored system improvements to deliver high-quality HR technology services that align with each client's business needs.

Key Responsibilities

Client Support: Provide first- and second-level technical assistance for clients utilizing SAP HR modules, including Personnel Administration (PA), Organizational Management (OM), Payroll (PY), and Time Management (TM).

Incident & Issue Resolution: Diagnose, troubleshoot, and resolve SAP HR system issues for client organizations, minimizing disruption and maintaining service level agreements (SLAs).

Requirements & Change Management: Collaborate with client HR and IT teams to gather requirements, configure system changes, and manage implementations, ensuring full compliance with client-specific change management processes.

Data & Structure Maintenance: Oversee updates to client organizational structures, personnel records, and payroll setups, ensuring strict data integrity and compliance with regulatory requirements.

System Upgrades & Testing: Facilitate client SAP HR module upgrades, including the development of test scripts, coordinated validation, and efficient issue resolution.

Documentation: Prepare and maintain precise documentation which includes system configurations, process guides, and user manuals tailored to their operations.

Client Training: Design and deliver customized training sessions to empower client HR users in effective SAP system use and best practices.

Vendor Coordination: Act as the primary liaison between clients and SAP consultants or third-party vendors, managing advanced support requests, system enhancements, and delivering consistent communication.

Required Skills & Qualifications

Bachelor's degree in Information Technology, Human Resources, or a related discipline.

Minimum of 2 years' experience supporting or implementing SAP HR/HCM modules, preferably in a consultancy, service provider, or managed services environment.

Deep understanding of SAP HR functionalities and multi-client workflow dynamics.

Experience with SAP ticketing, change management, and incident tracking systems; familiarity with service level management preferred.

Excellent analytical, problem-solving, and client communication skills.

Ability to balance independent work and cross-functional collaboration in a deadline-driven, client-focused setting