Customer support associate

3 days ago


Mumbai, Maharashtra, India Weekday AI Full time ₹ 3,00,000 - ₹ 5,00,000 per year

This role is for one of the Weekday's clients

Salary range: Rs Rs ie INR 3-5 LPA)

Min Experience: 1 years

Location: mumbai

JobType: full-time

Requirements

Be the friendly, fast, and fashion-forward voice of our brand across WhatsApp, email, social media, and calls

  • Resolve customer queries, handle returns/exchange escalations, and ensure a smooth and delightful experience
  • Collaborate with operations, delivery, and warehouse teams to close the loop on customer requests
  • Escalate bugs, delays, or product issues clearly and proactively—serving as the ears on the ground
  • Contribute to building FAQs, feedback loops, and a strong customer experience playbook as we scale

Requirements:

  • 1–2 years of experience in customer support
  • Calm under pressure, quick and clear communicator (written & verbal)
  • Comfortable adopting a Gen Z-friendly tone—approachable, respectful, and engaging
  • Strong multitasking skills (handling chats, calls, and dashboards simultaneously)
  • Based in Mumbai and excited about working in a dynamic startup culture
  • Open to a 6-day work week in a fast-paced, growth-focused environment

Job Location: Mumbai



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