Customer Support/Experience Executive

4 weeks ago

Mumbai, Maharashtra, India Tilt Full time

Customer Experience Associate -

Company - Tilt ( , @lets.tilt on Instagram)

Job Title: Customer Experience Associate

Location: Mumbai, DN Nagar, in-house

Experience: 1-2 years

Type: Full-time - This job is only for women to apply to

Salary – ₹15,000-20,000/month based on experience

About Tilt:

Tilt is a bold and body-positive Indian lingerie brand doing things differently — from radically

comfortable bras and underwear to unfiltered conversations with real women. We're looking for a

customer-obsessed, sociable Customer Experience Associate to join our team.

What you'll do:

● Handle customer calls daily — answering queries, solving issues, and making sure customers feel

heard and valued.

● Manage returns and exchanges, ensuring the process is smooth and efficient.

● Collect and share customer feedback with the team to improve products and service.

● Support new user engagement by guiding first-time customers through their Tilt journey.

● Help with retention efforts by following up with customers and building positive relationships.

● Maintain accurate records of interactions and ensure timely resolution of all requests.

Qualifications

● 1–2 years of experience in customer support or telecalling, preferably in retail, e-commerce, or

consumer brands.

● Strong communication skills in English and Hindi (other regional languages a plus).

● Empathetic, patient, and solution-oriented when dealing with customers.

● Basic familiarity with Excel/Sheets for tracking customer cases.

● Organized and reliable, with the ability to handle multiple calls and tasks daily.

● Enthusiastic about Tilt's mission and comfortable representing the brand over the phone.

Perks:

● Work with a brand that celebrates real bodies and bold ideas

● Be the voice of Tilt for our customers

● Young, collaborative team (with great snacks and chaotic energy)

● Opportunity to grow into larger roles as the company scales

Other specifics:

● Salary – ₹15,000-20,000/month based on experience

● Work from office in DN Nagar, Andheri West | 5 days a week, Monday to Friday

● Immediate joining

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