
Customer Support/Experience Executive
5 days ago
Customer Experience Associate -
Company - Tilt ( , @lets.tilt on Instagram)
Job Title: Customer Experience Associate
Location: Mumbai, DN Nagar, in-house
Experience: 1-2 years
Type: Full-time - This job is only for women to apply to
Salary – ₹15,000-20,000/month based on experience
About Tilt:
Tilt is a bold and body-positive Indian lingerie brand doing things differently — from radically
comfortable bras and underwear to unfiltered conversations with real women. We're looking for a
customer-obsessed, sociable Customer Experience Associate to join our team.
What you'll do:
● Handle customer calls daily — answering queries, solving issues, and making sure customers feel
heard and valued.
● Manage returns and exchanges, ensuring the process is smooth and efficient.
● Collect and share customer feedback with the team to improve products and service.
● Support new user engagement by guiding first-time customers through their Tilt journey.
● Help with retention efforts by following up with customers and building positive relationships.
● Maintain accurate records of interactions and ensure timely resolution of all requests.
Qualifications
● 1–2 years of experience in customer support or telecalling, preferably in retail, e-commerce, or
consumer brands.
● Strong communication skills in English and Hindi (other regional languages a plus).
● Empathetic, patient, and solution-oriented when dealing with customers.
● Basic familiarity with Excel/Sheets for tracking customer cases.
● Organized and reliable, with the ability to handle multiple calls and tasks daily.
● Enthusiastic about Tilt's mission and comfortable representing the brand over the phone.
Perks:
● Work with a brand that celebrates real bodies and bold ideas
● Be the voice of Tilt for our customers
● Young, collaborative team (with great snacks and chaotic energy)
● Opportunity to grow into larger roles as the company scales
Other specifics:
● Salary – ₹15,000-20,000/month based on experience
● Work from office in DN Nagar, Andheri West | 5 days a week, Monday to Friday
● Immediate joining
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