Customer Support

3 days ago


Mumbai, Maharashtra, India Assignedge Network Private Limited Full time
Job Description

Job Title: Customer Support Executive

Location: Matunga, Mumbai

Experience: 25 years

Salary: 35,000 40,000

Job Overview

We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will have prior experience in handling customer queries, providing prompt solutions, and ensuring a positive customer experience.

Key Responsibilities

- Handle inbound and outbound customer calls, emails, and messages.
- Resolve customer queries and complaints in a professional and timely manner.
- Maintain accurate records of interactions and follow up as required.
- Coordinate with internal teams to ensure service delivery and issue resolution.
- Prepare basic reports on customer interactions and feedback.
- Ensure high levels of customer satisfaction and adherence to service quality standards.

Qualifications & Skills

- Graduate in any discipline.
- 25 years of experience in customer support or service roles.
- Strong communication and interpersonal skills.
- Ability to handle pressure and manage customer expectations effectively.
- Proficiency in MS Office and CRM tools is an advantage.

Working Relationships

- Reports directly to the Customer Support Manager / Operations Head.
- Collaborates with sales, technical, and operations teams to resolve issues.
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