 
						Customer support
2 days ago
Customer Support Executive / Manager — Mumbai
Position Title: Customer Support (Executive / Manager, depending on seniority)
Location: Mumbai (onsite / hybrid depending on company policy)
Salary Range: ₹30,000 – ₹50,000 per month
Experience Required: 3–7 years in Customer Support / Client Servicing
Qualification: Bachelor's degree (any discipline)
Gender Preference: Female
Employment Type: Full-time
Job Summary
We are looking for a Customer Support professional to lead customer engagement, resolve queries, and ensure client satisfaction. The role demands excellent communication skills, problem-solving ability, and the maturity to handle escalations. You will serve as the bridge between customers and internal teams, ensuring smooth operations and a positive customer experience.
Key Responsibilities
- Manage inbound and outbound customer queries via phone, email, chat, or CRM tools.
- Provide accurate information and resolve issues within defined SLAs (Service Level Agreements).
- Handle customer escalations with empathy and professionalism.
- Maintain detailed records of interactions in the CRM system.
- Coordinate with internal departments (sales, operations, technical teams) to resolve customer concerns.
- Analyze recurring issues and provide feedback to management for process improvements.
- Assist in onboarding new customers and providing product/service training as required.
- Monitor customer satisfaction metrics and drive initiatives to improve CSAT/NPS scores.
- Prepare and present regular reports on customer issues, resolutions, and feedback trends.
Required Qualifications & Experience
- Bachelor's degree (any stream).
- 3–7 years of experience in customer support, client relations, or account management.
- Strong verbal and written communication skills in English (and Hindi/Marathi preferred).
- Proficiency with CRM tools (e.g., Zoho, Salesforce, Freshdesk) and MS Office/Google Workspace.
- Ability to multitask and remain calm under pressure.
- Strong interpersonal skills and customer-centric mindset.
Job Type: Full-time
Pay: ₹30, ₹50,000.00 per month
Work Location: In person
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