Customer support

3 days ago

Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time ₹ 3,60,000 - ₹ 60,00,000 per year

Customer Support Executive / Manager — Mumbai

Position Title: Customer Support (Executive / Manager, depending on seniority)

Location: Mumbai (onsite / hybrid depending on company policy)

Salary Range: ₹30,000 – ₹50,000 per month

Experience Required: 3–7 years in Customer Support / Client Servicing

Qualification: Bachelor's degree (any discipline)

Gender Preference: Female

Employment Type: Full-time

Job Summary

We are looking for a Customer Support professional to lead customer engagement, resolve queries, and ensure client satisfaction. The role demands excellent communication skills, problem-solving ability, and the maturity to handle escalations. You will serve as the bridge between customers and internal teams, ensuring smooth operations and a positive customer experience.

Key Responsibilities

  • Manage inbound and outbound customer queries via phone, email, chat, or CRM tools.
  • Provide accurate information and resolve issues within defined SLAs (Service Level Agreements).
  • Handle customer escalations with empathy and professionalism.
  • Maintain detailed records of interactions in the CRM system.
  • Coordinate with internal departments (sales, operations, technical teams) to resolve customer concerns.
  • Analyze recurring issues and provide feedback to management for process improvements.
  • Assist in onboarding new customers and providing product/service training as required.
  • Monitor customer satisfaction metrics and drive initiatives to improve CSAT/NPS scores.
  • Prepare and present regular reports on customer issues, resolutions, and feedback trends.

Required Qualifications & Experience

  • Bachelor's degree (any stream).
  • 3–7 years of experience in customer support, client relations, or account management.
  • Strong verbal and written communication skills in English (and Hindi/Marathi preferred).
  • Proficiency with CRM tools (e.g., Zoho, Salesforce, Freshdesk) and MS Office/Google Workspace.
  • Ability to multitask and remain calm under pressure.
  • Strong interpersonal skills and customer-centric mindset.

Job Type: Full-time

Pay: ₹30, ₹50,000.00 per month

Work Location: In person

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