Customer Support

5 days ago


Mumbai, Maharashtra, India VerbiQ Full time ₹ 43,20,000 - ₹ 93,60,000 per year

Location: Mumbai(Andheri east)

Work Mode:

5 days in office

2 rotational week offs

Notice period: Immediate joiners

Shift-Night shift

Open Roles: Customer Service

CTC: Up to 9LPA

Experience: 1-5years

Requirements:

Proficiency in Spanish (B2 Level or above) – verbal & written

Graduate in any discipline

Strong interpersonal & organizational skills

Good knowledge of Microsoft Office Suite

High energy, target-driven, and team-oriented

Key Responsibilities:

Seller & Customer Support


• Respond to seller and customer queries in Spanish via email, chat, or calls.


• Resolve issues related to product listings, order fulfilment, returns, and payments.

Content & Catalog Management


• Translate, proofread, and localize product titles, descriptions, and FAQs into Spanish.


• Ensure accuracy and compliance with marketplace guidelines.

Operational Coordination


• Collaborate with internal teams to resolve order issues, cancellations, and SLA breaches.


• Track and report performance metrics for Spanish-language marketplaces. Quality & Process Improvement


• Identify recurring issues and suggest process enhancements.


• Maintain high CSAT and NPS scores for Spanish-language support.

Preferred Candidate Profile


• Neutral Spanish accent with excellent written and spoken communication.


• Prior experience in eCommerce operations or customer support.


• Strong problem-solving skills and attention to detail.

Hiring Process:

Language Evaluation

Ops round

Hiring Manager Interview



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