D2C & Customer Support Executive

5 days ago

Mumbai, Maharashtra, India Conscious Food Full time
Job Description

Role Title - D2C & Customer Support Executive

CTC : 3,60,000 To 3,90,000 PA

Role Overview

We are seeking a D2C & Customer Support Executive who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives.

This is a great opportunity for someone with 2+ years of experience in D2C/e-commerce or customer support, who is tech-savvy, has strong communication skills, and can quickly adapt to new tools and processes.

Key Responsibilities

Resolve customer queries and escalations via whatsapp, email, and calls with empathy and efficiency.

Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.

Coordinate with logistics partners to resolve shipment and delivery issues.

Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.

Assist in implementing pricing checks and discount updates on the website.

Monitor inventory levels for the warehouse and flag replenishment needs proactively.

Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.

Candidate Requirements

2+ years of experience in D2C/e-commerce customer support or operations.

Excellent written and verbal communication skills.

Tech-savvy with ability to quickly learn and adapt to new tools.

Detail-oriented, organized, and proactive in problem-solving.

Comfortable working in a fast-paced, cross-functional environment.

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