Customer Support Executive Chat/Call/Email Support

8 hours ago

Mumbai, Maharashtra, India mosaic wellness Full time ₹ 3,00,000 - ₹ 4,50,000 per year
Job Description

Company: Man Matters / Be Bodywise / Little Joys
Location: Marol, Andheri, Mumbai

About the Role:

We are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers across our wellness and personal care brands Man Matters, Be Bodywise, and Little Joys. You will be the face of the brand and play a key role in delivering a seamless pre- and post-booking experience to our customers.

Key Responsibilities:
  • Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys).
  • Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.
  • Accurately document all interactions using CRM and proprietary tools.
  • Follow up with customers for pending or escalated issues through appropriate channels.
  • Communicate clearly and professionally to ensure a smooth and pleasant customer experience.
  • Ensure every customer interaction leads to an Outstanding Customer Experience.
  • Share feedback and suggestions with team leads/managers to improve internal processes.
  • Meet productivity goals including number of chats handled, resolution time, and first response time.
Preferred Candidate Profile:
  • Education: 10 2 or Graduate in any discipline.
  • Experience: 6 months to 4 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness).
  • Strong communication skills (both verbal and written).
  • Familiarity with CRM tools is a plus.
  • Customer-first attitude with the ability to remain calm under pressure.
Job Details:
  • Location: Marol, Andheri (On-site)
  • Working Days: 6 days a week
  • Shift Timings: Rotational 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts)
  • Experience Level: 0.6-5 years
  • Job Type: Full-Time

  • Customer Support Executive-Chat/Call/Email Support

    2 weeks ago

    Mumbai, Maharashtra, India Ziraya Business Solutions Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Customer Support Executive Chat/Call/Email SupportKey Responsibilities:* Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys).* Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.* Accurately document all interactions...

  • Customer Support Executive Chat/Call/Email Support

    4 days ago

    Mumbai, Maharashtra, India Mosaic Wellness Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company:Man Matters / Be Bodywise / Little JoysLocation:Marol, Andheri, MumbaiAbout The RoleWe are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers across our wellness and personal care brands Man Matters, Be Bodywise, and Little...

  • Email & Chat Support

    1 week ago

    Mumbai, Maharashtra, India RMV Workforce Corporation Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Role: Customer Support ExecutiveLocation: MumbaiExperience- 4-5 yearsNotice Period- ImmediateJob DescriptionNeed a customer service agent with email and chat experienceRotational shiftEducation- GraduateShould have good English communication for US processShift : Rotational7 AM to 4 PM2 PM to 11 PM11 PM to 8 AMInterested Candidates can share their updated...

  • Email & Chat Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India RMV Workforce Corporation Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title- Customer Support ExecutiveLocation- Goregaon, Mumbai- WFOExperience- 4 yearNotice Period- immediate joinerShift :Rotational7 AM to 4 PM2 PM to 11 PM11 PM to 8 AMRequirement-Need a customer service agent with email and chat experienceRotational shift as per client demandEducation- GraduateShould have good English communication for US...

  • Inbound Process and email and chat Customer support

    2 days ago

    Mumbai, Maharashtra, India ETLI Full time ₹ 1,80,000 per year

    Job Opening: Customer Support Executive (Inbound Process – Email & Chat)Location:Near MTNL Office, Mahape, Navi Mumbai – 400710Timings:10:00 AM – 7:00 PMWeek Off:Fixed SundayRole Overview:We are seeking motivated individuals to join ourCustomer Support Teamfor inbound processes (email & chat). The ideal candidate should possess good communication...

  • Chat & Email Support Executive

    4 days ago

    Mumbai, Maharashtra, India Capita Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Hiring for Chat & Email Process - (3 Months Contract)Position - Customer Service Executive - Non-VoiceDomain - LogisticsRegion - UKMode - HybridShift Timing - UK shifts with 2 rotational Off (Candidate should be comfortable with night shifts)Qualification - HSC & Graduate Fresher or ExperienceJob location - MumbaiInterview Venue- : 4th Floor, Godrej Two,...

  • Email Support Executive

    5 days ago

    Navi Mumbai, Maharashtra, India Calibehr Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Opening For Email Support ExecutiveDesignation:- Customer Service RepresentativeLocation:- CBD BelapurTime:- 2:30 Pm to 11:30 PmPrior Experience in Customer Service inbound, Email and Chat with Good Communication can ApplyMale Candidate Can Required

  • Customer Support Executive

    5 days ago

    Mumbai, Maharashtra, India Urban Platter Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    We are looking for a passionate and energeticCustomer Support Executive (Fresher)with excellent communication skills who can assist our customers with queries, orders, and feedback across different platforms (calls, emails, WhatsApp, etc.)Key Responsibilities:Handle customer inquiries professionally and promptly via phone, email, and chat.Assist customers...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India S Infinite Express Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Act as the first point of contact for customers regarding shipments and deliveriesHandle inbound and outbound calls, emails, and chats related to customer support.Track and monitor shipments, providing timely updates to customers.Call: Health insuranceProvident fund

  • Chat Support Executive

    5 days ago

    Mumbai, Maharashtra, India Flo Sleep Solutions Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    About the RoleHandle customer inquiries via WhatsApp chat and email, delivering accurate, empathetic, and timely support. (Freshers can apply as well)Key ResponsibilitiesRespond to customer queries and concerns through WhatsApp and email promptly.Provide accurate details on products, orders, services, and policies.Resolve issues or escalate complex cases to...