Customer Support Executive-Chat/Call/Email Support

6 hours ago

Mumbai, Maharashtra, India Ziraya Business Solutions Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Customer Support Executive Chat/Call/Email Support

Key Responsibilities:

* Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys).

* Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.

* Accurately document all interactions using CRM and proprietary tools.

* Follow up with customers for pending or escalated issues through appropriate channels.

* Communicate clearly and professionally to ensure a smooth and pleasant customer experience.

* Ensure every customer interaction leads to an Outstanding Customer Experience.

* Share feedback and suggestions with team leads/managers to improve internal processes.

* Meet productivity goals including number of chats handled, resolution time, and first response time.

Preferred Candidate Profile:

* Education: 10+2 or Graduate in any discipline.

* Experience: 6 months to 5 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness).

* Strong communication skills (both verbal and written).

* Familiarity with CRM tools is a plus.

* Customer-first attitude with the ability to remain calm under pressure.

Job Details:

* Location: Marol, Andheri (On-site)

* Working Days: 6 days a week

* Shift Timings: Rotational 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts)

* CTC: Up to 40,000 In-Hand per month + Attractive Monthly Incentives

Age Criteria : within 30 years

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