Chat Support Specalist
2 days ago
Grace Staffing Services – Now Hiring: Chat Support Specialists (UK Banking Process)
Position: Chat Support Specialist – Non Voice Operations
Location: Mumbai (Work from Office)
Shift Timings: UK Rotational Shifts | 12:00 PM – 4:00 AM (any 9-hour shift)
Work Days: 5 Days a Week | 2 Rotational Offs
About the Role
We are seeking enthusiastic Chat Support Specialists to join our team for a UK-based banking process. This role is focused on assisting international customers via live chat — no calls involved. You will be responsible for resolving queries, providing accurate information, and ensuring a seamless customer experience.
Key Responsibilities
- Deliver prompt, professional, and friendly chat support to UK customers.
- Resolve customer queries and concerns effectively.
- Accurately document all interactions in the system.
- Consistently meet performance metrics such as response time, resolution rate, and customer satisfaction.
Eligibility
- Graduate with 6 months – 1 year of experience in international customer service.
- Excellent written communication skills in English.
- Open to working in night shifts and rotational schedules.
- Must be currently based in Mumbai.
- Immediate joiners preferred only.
- Valid ID proof and educational certificates required.
Perks & Benefits
- Competitive salary with attractive incentives.
- Overtime allowance.
- Centralized pick-up & home drop-off (Night Shifts only).
- Learning, growth, and career advancement opportunities.
Apply Now
Email:
Mobile: Jay)
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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