Chat Support Specalist

2 hours ago

Mumbai, Maharashtra, India Grace Services Full time ₹ 3,60,000 per year

Grace Staffing Services – Now Hiring: Chat Support Specialists (UK Banking Process)

Position: Chat Support Specialist – Non Voice Operations

Location: Mumbai (Work from Office)

Shift Timings: UK Rotational Shifts | 12:00 PM – 4:00 AM (any 9-hour shift)

Work Days: 5 Days a Week | 2 Rotational Offs

About the Role

We are seeking enthusiastic Chat Support Specialists to join our team for a UK-based banking process. This role is focused on assisting international customers via live chat — no calls involved. You will be responsible for resolving queries, providing accurate information, and ensuring a seamless customer experience.

Key Responsibilities

  • Deliver prompt, professional, and friendly chat support to UK customers.
  • Resolve customer queries and concerns effectively.
  • Accurately document all interactions in the system.
  • Consistently meet performance metrics such as response time, resolution rate, and customer satisfaction.

Eligibility

  • Graduate with 6 months – 1 year of experience in international customer service.
  • Excellent written communication skills in English.
  • Open to working in night shifts and rotational schedules.
  • Must be currently based in Mumbai.
  • Immediate joiners preferred only.
  • Valid ID proof and educational certificates required.

Perks & Benefits

  • Competitive salary with attractive incentives.
  • Overtime allowance.
  • Centralized pick-up & home drop-off (Night Shifts only).
  • Learning, growth, and career advancement opportunities.

Apply Now

Email:

Mobile: Jay)

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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