Associate - Customer Chat Support
9 hours ago
We Are Hiring – Associate for E-Commerce Customer Chat Support
Immediate Joiner's & Mumbai Applicants Only.
Location: Airoli, Navi Mumbai
Shift: US-Based Rotational Shifts
Working Days: 5 Days a Week with 2 Rotational Offs
Job Type: 4-Month Contract (with possible extension based on performance)
Eligibility: HSC – Freshers Welcome
Transportation: Home Pick & Drop Provided
Why Join Us?
- Gain experience in a US-based E-Commerce customer support process
- Friendly and supportive work environment
- Certificate of experience upon contract completion
- Weekly offs
Job Profile:
As an E-Commerce Chat Support Associate, you will be the first point of contact for customers via chat. Your role is to ensure a smooth and satisfying customer experience by providing accurate and timely assistance. You will be responsible for handling inquiries, resolving complaints, and guiding customers through orders, returns, refunds, and product-related issues.
Key Responsibilities:
- Respond to customer queries via chat in a professional and courteous manner
- Provide accurate information on orders, products, delivery timelines, and policies
- Resolve customer complaints and escalate issues when required
- Maintain detailed records of interactions and ensure proper documentation
- Collaborate with team members to achieve daily targets and performance goals
- Follow company policies, procedures, and quality standards at all times
Requirements:
- Excellent English communication skills (written and verbal)
- Fast and accurate typing skills
- Positive attitude and problem-solving mindset
- Comfortable working in US rotational shifts
- Ability to handle multiple chats simultaneously and work under pressure
Hiring Boundary:
- Kalyan to Kurla
- Airoli to Panvel
- Airoli to Mira Road (E)
Interview Process:
- HR Round
- Operations Round
- Written Versant Test
Freshers – this is your chance to kickstart your career in the E-Commerce industry
How To Apply
Contact : Jay) Only WhatsApp
Email :
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹20,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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