Associate - Customer Chat Support

2 hours ago

Navi Mumbai, Maharashtra, India Grace Services Full time ₹ 2,00,000 - ₹ 2,40,000 per year

We Are Hiring – Associate for E-Commerce Customer Chat Support

Immediate Joiner's & Mumbai Applicants Only.

Location: Airoli, Navi Mumbai

Shift: US-Based Rotational Shifts

Working Days: 5 Days a Week with 2 Rotational Offs

Job Type: 4-Month Contract (with possible extension based on performance)

Eligibility: HSC – Freshers Welcome

Transportation: Home Pick & Drop Provided

Why Join Us?

  • Gain experience in a US-based E-Commerce customer support process
  • Friendly and supportive work environment
  • Certificate of experience upon contract completion
  • Weekly offs

Job Profile:

As an E-Commerce Chat Support Associate, you will be the first point of contact for customers via chat. Your role is to ensure a smooth and satisfying customer experience by providing accurate and timely assistance. You will be responsible for handling inquiries, resolving complaints, and guiding customers through orders, returns, refunds, and product-related issues.

Key Responsibilities:

  • Respond to customer queries via chat in a professional and courteous manner
  • Provide accurate information on orders, products, delivery timelines, and policies
  • Resolve customer complaints and escalate issues when required
  • Maintain detailed records of interactions and ensure proper documentation
  • Collaborate with team members to achieve daily targets and performance goals
  • Follow company policies, procedures, and quality standards at all times

Requirements:

  • Excellent English communication skills (written and verbal)
  • Fast and accurate typing skills
  • Positive attitude and problem-solving mindset
  • Comfortable working in US rotational shifts
  • Ability to handle multiple chats simultaneously and work under pressure

Hiring Boundary:

  • Kalyan to Kurla
  • Airoli to Panvel
  • Airoli to Mira Road (E)

Interview Process:

  • HR Round
  • Operations Round
  • Written Versant Test

Freshers – this is your chance to kickstart your career in the E-Commerce industry

How To Apply

Contact : Jay) Only WhatsApp

Email :

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹20,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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