Customer Support Associate

6 hours ago


Mumbai, Maharashtra, India upGrad Full time ₹ 84,000 - ₹ 1,26,000 per year

Designation- Customer / Student Support Associate

BU- Working Professional

Location- Mumbai (Andheri-Marol)

Salary- 4.5 LPA

Shift Details- Mon - Fri (Work From Office) & Sat (Work From Home)

About the Role

We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from learners via our ticketing system (Freshdesk) and live chat, ensuring timely resolution, consistent communication, and a high level of satisfaction throughout the learner journey.

Key Responsibilities

● Handle incoming learner queries via Freshdesk (tickets) and live chat platforms

● Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks

● Maintain professionalism and clarity in all learner communications

● Collaborate with internal teams for issue resolution and escalations

● Accurately log and track interactions in the CRM system

● Deliver a seamless and positive learner experience across every interaction

● Work in rotational shifts, including weekends and public holidays, as required

Required Skill Set

● Excellent written and verbal communication skills

● Strong problem-solving and interpersonal abilities

● Time management skills with the ability to multitask under pressure

● Familiarity with Freshdesk or other ticketing tools (preferred)

● Proficiency in MS Office or Google Workspace tools



  • Mumbai, Maharashtra, India beBeeClient Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Support AssociateOur team is seeking an experienced Customer Support Associate to provide top-notch service to our clients. The ideal candidate will be highly knowledgeable about our products and services, able to handle a high volume of customer inquiries via phone, email, and online chat.Key Responsibilities:Respond to client inquiries in a timely...


  • Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 28,00,000 per year

    Experience - Fresher to 1 yearsalary -2.4lpaRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves assisting in...


  • Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 2,00,000 - ₹ 6,00,000

    Job Title: Global Customer Support AssociateJob Description:As a Global Customer Support Associate, you will play a vital role in resolving customer complaints and queries efficiently.Key Responsibilities include:Providing functional, technical or administrative support to resolve customer problems and queries.Collaborating with cross-functional teams to...


  • Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 32,000

    As a Customer Support Associate, you will be part of an international support team that provides high-quality assistance to customers.Key Responsibilities:To excel in this role, you must develop exceptional communication skills in English to provide top-notch support to our valued customers.You will work effectively with both junior and senior candidates,...


  • Mumbai, Maharashtra, India FITB Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    As a Customer Support Associate (CSA) for the International Voice and Backend Process at Pune - Kharadi location, your role will involve handling customer queries and providing support through both voice and backend channels. We are specifically seeking Graduates with excellent verbal communication skills in English to join our team. Key Responsibilities: -...


  • Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 2,16,000 - ₹ 3,60,000 per year

    Job descriptionMega Drive at Sutherland global ServiceMega drive - Hiring for International Voice Process Customer Support. We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Voice Process. This role involves handling customer interactions through voice and non-voice channels,...


  • Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 1,50,000 - ₹ 28,00,000

    Job Title: Customer Service Associate Are you looking for a role that lets you make a real difference in people's lives? Do you have excellent communication skills and a passion for helping others?We are seeking a highly skilled and motivated individual to join our team as a Customer Service Associate. As a key member of our service team, you will be...


  • Mumbai, Maharashtra, India upGrad Full time

    Designation- Associate- Customer Support BU- Working Professional Location- Mumbai (Andheri-Marol) Salary- 4.5LPA Shift Details- Mon- Fri | 10:30 AM- 7:30 PM | Work From Office About the Role We are looking for an Associate- Customer Support to help manage and smoothly run our programs. The role involves working closely with internal teams, learners,...


  • Mumbai, Maharashtra, India KNYA Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Position: Customer Support ExecutiveLocation: Mumbai (Lower Parel)About the Company:Knya is India's leading online medical apparel brand. The brand was founded in 2021 by husband-wife duo, Vanshika and Abhijeet Kaji. The vision of Knya is to fill in the gap of functional and fashionable medical apparel for the medical industry across the country at multiple...


  • Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 50,00,000

    Customer Service Associate Job SummaryWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Associate.Main Responsibilities:Deliver exceptional customer service via phone, email, or chat channelsRespond to inbound calls for US healthcare clients in a timely and professional mannerWork in rotational shifts...