Customer Support Associate

24 hours ago


Mumbai, Maharashtra, India upGrad Full time ₹ 84,000 - ₹ 1,26,000 per year

Designation- Customer / Student Support Associate

BU- Working Professional

Location- Mumbai (Andheri-Marol)

Salary- 4.5 LPA

Shift Details- Mon - Fri (Work From Office) & Sat (Work From Home)

About the Role

We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from learners via our ticketing system (Freshdesk) and live chat, ensuring timely resolution, consistent communication, and a high level of satisfaction throughout the learner journey.

Key Responsibilities

● Handle incoming learner queries via Freshdesk (tickets) and live chat platforms

● Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks

● Maintain professionalism and clarity in all learner communications

● Collaborate with internal teams for issue resolution and escalations

● Accurately log and track interactions in the CRM system

● Deliver a seamless and positive learner experience across every interaction

● Work in rotational shifts, including weekends and public holidays, as required

Required Skill Set

● Excellent written and verbal communication skills

● Strong problem-solving and interpersonal abilities

● Time management skills with the ability to multitask under pressure

● Familiarity with Freshdesk or other ticketing tools (preferred)

● Proficiency in MS Office or Google Workspace tools



  • Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Experience - Fresher to 1 yearsalary -2.4lpa+IncentivesRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves...


  • Mumbai, Maharashtra, India Tech Mahindra Ltd Full time ₹ 2,40,000 - ₹ 2,88,000 per year

    Customer Support Associate (Chat + Voice) Tech Mahindra is looking for passionate and energetic Customer Support Associate for a Blended Process (Chat + Voice). Location: Reliance Corporate Park, Thane Belapur Road, Ghansoli, Navi Mumbai – 400701 This is a Hybrid Role, not Work From Home. Candidates need to visit the office once or twice a...


  • Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 28,00,000 per year

    Experience - Fresher to 1 yearsalary -2.4lpaRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves assisting in...


  • Mumbai, Maharashtra, India FITB Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    As a Customer Support Associate (CSA) for the International Voice and Backend Process at Pune - Kharadi location, your role will involve handling customer queries and providing support through both voice and backend channels. We are specifically seeking Graduates with excellent verbal communication skills in English to join our team. Key Responsibilities: -...


  • Navi Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Support - Associate / Sr Associate Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making...


  • Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Support Associate Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and...

  • Associate Partner

    1 week ago


    Mumbai, Maharashtra, India RKS ASSOCIATE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Associate Partner - OperationsLeading Dispute Resolution Law Firm | MumbaiAbout UsWe are a premier law firm based in Mumbai, specializing in dispute resolution with strong practices across Civil & Criminal litigation, real estate, and family law. Our reputation is built on delivering exceptional legal outcomes for our clients through strategic thinking,...


  • Mumbai, Maharashtra, India NISHORAMA Full time ₹ 88,800 - ₹ 12,00,000 per year

    Nishorama began in Jaipur with a passion for creating hand-printed cloth and has grown into a trusted name for quality garments. From humble beginnings in door-to-door sales to a wholesale office in Mumbai, our journey celebrates Indian culture through slow-fashion, handmade clothing crafted with cotton, linen, and Chikankari. We blend traditional artistry...


  • Mumbai, Maharashtra, India Swagelok Bombay Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionEstablished in 1999, Bombay Fluid System Components Pvt. Ltd. (Swagelok Bombay) is the authorized Swagelok Sales and Service Center in India, covering multiple states and countries including Maharashtra, Goa, and Bangladesh. We offer a range of Value Added Services such as Value Engineering, Technical Capabilities, Custom Solutions,...


  • Mumbai, Maharashtra, India Iide Education Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    - Job Title: Chat Support Associate- Department: Customer Support- Location: Lower Parel (5 minutes away from Lower Parel Station)- Reports to: LeadAbout IIDE:IIDE is Asia's most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to...