Chat Support Associate

4 hours ago

Mumbai, Maharashtra, India Iide Education Full time ₹ 2,00,000 - ₹ 6,00,000 per year

- Job Title: Chat Support Associate

- Department: Customer Support

- Location: Lower Parel (5 minutes away from Lower Parel Station)

- Reports to: Lead

About IIDE:

IIDE is Asia's most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.

About the Role:

As a Chat Support Associate at IIDE, you will be the front line of our customer support team, providing exceptional assistance to our users via chat. Your role will focus on helping customers with inquiries, resolving issues, and ensuring a smooth experience throughout their journey with IIDE. You will play an integral part in maintaining customer satisfaction while ensuring that queries are handled efficiently and professionally.

What You'll Do:

1. Customer Interaction & Support:

- Respond to customer inquiries via live chat, providing accurate and timely information regarding services, courses, and general queries.

- Resolve customer issues related to courses, registrations, payments, and other inquiries while maintaining a positive customer experience.

- Maintain high service standards and a professional tone in all customer interactions.

2. Sales Support & Lead Management:

- Assist in qualifying potential leads through chat interactions, offering relevant course information, and converting inquiries into sales opportunities.

- Update and track all customer interactions and lead information in the CRM (Leadsquared or other tools as required).

- Collaborate with the sales team to ensure the successful conversion of leads and provide support through the sales pipeline.

3. Data Management & Reporting:

- Accurately document chat interactions, customer inquiries, and support resolutions.

- Maintain data integrity in Google Sheets for tracking customer interactions and sales leads.

- Assist in generating reports on customer queries, sales performance, and team productivity.

4. Multitasking & Performance Tracking:

- Efficiently manage multiple chat conversations simultaneously while ensuring a high quality of service.

- Meet KPIs for response times, customer satisfaction, and resolution rates.

- Proactively follow up on unresolved issues and ensure complete customer satisfaction.

5. Additional Duties:

- Perform any other reasonable duties as assigned by the management to support the customer support team.

Requirements

Who You Are:

Must-Have:

- Proven experience in a customer-facing chat role (e.g., chat support, customer service, sales support, or lead generation).

- High proficiency in Google Sheets for data entry, tracking, and basic analysis.

- Strong written communication skills in English, with an ability to maintain clarity and professionalism in all interactions.

- Ability to type quickly and accurately.

- Strong organizational skills and attention to detail.

- A proactive and disciplined approach to managing tasks, multitasking, and meeting deadlines.

- Ability to handle customer queries with empathy and a solutions-oriented mindset.

- Experience with Leadsquared or other sales CRM tools is a plus.

Nice-to-Have:

- Experience in digital marketing, educational services, or related industries.

- Familiarity with online learning platforms or course management systems.

- Certifications in customer service or sales support.

  • Associate - Customer Chat Support

    2 weeks ago

    Navi Mumbai, Maharashtra, India Grace Services Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    We Are Hiring – Associate for E-Commerce Customer Chat SupportImmediate Joiner's & Mumbai Applicants Only.Location: Airoli, Navi MumbaiShift: US-Based Rotational ShiftsWorking Days: 5 Days a Week with 2 Rotational OffsJob Type: 4-Month Contract (with possible extension based on performance)Eligibility: HSC – Freshers WelcomeTransportation: Home Pick &...

  • Chat Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India Outpace Consulting Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Hiring for Leading ITES Company In Mumbai for Customer SupportKey Highlights:1: Graduate/UG With 1 Year Experience2: Candidate Must Not Have Any Exams in the Next 6 Months3: 24x7 Shifts4: 5 Days Working5: Transport as per Company Policy6: Excellent Communication Skills7: Immediate Joiners PreferredA Customer Support Specialist, also known as a Customer...

  • Chat Support Executive

    1 week ago

    Navi Mumbai, Maharashtra, India Cubicle Consultancy Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Handle customer queries via live chatProvide accurate product/service infoResolve issues with clarity and professionalismMaintain chat records and follow up as neededEnsure quick response and high satisfactionVoice Process if required Required Candidate profileWork in shifts and meet daily chat targetsChat SupportExcellent comms

  • Chat Support Specalist

    7 days ago

    Mumbai, Maharashtra, India Grace Services Full time ₹ 3,60,000 per year

    Grace Staffing Services – Now Hiring: Chat Support Specialists (UK Banking Process)Position: Chat Support Specialist – Non Voice OperationsLocation: Mumbai (Work from Office)Shift Timings: UK Rotational Shifts | 12:00 PM – 4:00 AM (any 9-hour shift)Work Days: 5 Days a Week | 2 Rotational OffsAbout the RoleWe are seeking enthusiastic Chat Support...

  • Chat Process

    2 weeks ago

    Navi Mumbai, Maharashtra, India JobBuddy Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    We are hiring customer support associates for an international chat process with international company. The role involves handling customer queries via chat in a professional and timely manner.ResponsibilitiesInteract with international customers through chat supportProvide accurate information and resolve customer issuesMaintain service quality standards...

  • Chat Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Momentum Hr Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Responsibilities:* Manage international chats via chat process* Provide timely solutions within SLA guidelines* Collaborate with cross-functional teams when necessary* Maintain high customer satisfaction ratingsOffice cab/shuttleFood allowanceHealth insuranceAnnual bonusProvident fund

  • Chats Support Consultant

    2 weeks ago

    Mumbai, Maharashtra, India SupportYourApp Full time US$ 40,000 - US$ 60,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Chats Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Chat Support Consultant

    7 days ago

    Mumbai, Maharashtra, India SupportYourApp Full time US$ 15,000 - US$ 30,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Chat Support Executive

    4 hours ago

    Mumbai, Maharashtra, India Rudralife Full time ₹ 3,96,600 per year

    Key Responsibilities:Handle customer queries via live chat, email, or web platforms.Provide accurate and timely information to US-based customers.Maintain a high level of professionalism and empathy during interactions.Document all customer interactions in the system.Coordinate with internal departments for issue resolution.Meet performance targets including...

  • Customer Support Executive-Chat/Call/Email Support

    8 hours ago

    Mumbai, Maharashtra, India Ziraya Business Solutions Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Customer Support Executive Chat/Call/Email SupportKey Responsibilities:* Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys).* Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.* Accurately document all interactions...