Chats Support Consultant

2 weeks ago

Mumbai, Maharashtra, India SupportYourApp Full time US$ 40,000 - US$ 60,000 per year

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Chats Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via chats and emails
  • Stay familiar with the company's trading platform and general market conditions
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Native Hindi and English C1 communication skills
  • At least 6 months of experience in live chat support
  • Able to work in a high-intensity working environment and put full commitment
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience with CRM systems
  • Interest in crypto

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouAppCandidate Privacy Notice.

  • Chat Support Consultant

    2 weeks ago

    Mumbai, Maharashtra, India SupportYourApp Full time US$ 15,000 - US$ 30,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Chat Support

    6 hours ago

    Mumbai, Maharashtra, India Apex One Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Description – Care Chat (Customer Service)Location:MaladCTC:Up to ₹5 LPAShift:Rotational ShiftsExperience:Minimum 1 year of experience in Chat ProcessWork Mode:WFOAbout the Role:We are looking for a skilledCare Chat Customer Service Executiveto manage customer queries through chat support. The role requires a candidate who can handle customer issues...

  • Chat Support Associate

    4 days ago

    Mumbai, Maharashtra, India Iide Education Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    - Job Title: Chat Support Associate- Department: Customer Support- Location: Lower Parel (5 minutes away from Lower Parel Station)- Reports to: LeadAbout IIDE:IIDE is Asia's most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to...

  • Chat Support Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Cubicle Consultancy Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Handle customer queries via live chatProvide accurate product/service infoResolve issues with clarity and professionalismMaintain chat records and follow up as neededEnsure quick response and high satisfactionVoice Process if required Required Candidate profileWork in shifts and meet daily chat targetsChat SupportExcellent comms

  • Chat Support Specalist

    2 days ago

    Mumbai, Maharashtra, India Ujobs Consulting Full time ₹ 3,00,000 - ₹ 3,36,000 per year

    Now Hiring: Chat Support Specialists (UK Banking Process)Position: Chat Support Specialist – Non Voice OperationsLocation: Mumbai (Work from Office)Shift Timings: UK Rotational Shifts | 12:00 PM – 4:00 AM (any 9-hour shift)Work Days: 5 Days a Week | 2 Rotational OffsAbout the RoleWe are seeking enthusiastic Chat Support Specialists to join our team for a...

  • Chat Support Specalist

    1 week ago

    Mumbai, Maharashtra, India Grace Services Full time ₹ 3,60,000 per year

    Grace Staffing Services – Now Hiring: Chat Support Specialists (UK Banking Process)Position: Chat Support Specialist – Non Voice OperationsLocation: Mumbai (Work from Office)Shift Timings: UK Rotational Shifts | 12:00 PM – 4:00 AM (any 9-hour shift)Work Days: 5 Days a Week | 2 Rotational OffsAbout the RoleWe are seeking enthusiastic Chat Support...

  • Email & Chat Support

    2 days ago

    Mumbai, Maharashtra, India RMV Workforce Corporation Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Role: Customer Support ExecutiveLocation: MumbaiExperience- 4-5 yearsNotice Period- ImmediateJob DescriptionNeed a customer service agent with email and chat experienceRotational shiftEducation- GraduateShould have good English communication for US processShift : Rotational7 AM to 4 PM2 PM to 11 PM11 PM to 8 AMInterested Candidates can share their updated...

  • Chat Support Executive

    4 days ago

    Mumbai, Maharashtra, India Rudralife Full time ₹ 3,96,600 per year

    Key Responsibilities:Handle customer queries via live chat, email, or web platforms.Provide accurate and timely information to US-based customers.Maintain a high level of professionalism and empathy during interactions.Document all customer interactions in the system.Coordinate with internal departments for issue resolution.Meet performance targets including...

  • Chat Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India Outpace Consulting Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Hiring for Leading ITES Company In Mumbai for Customer SupportKey Highlights:1: Graduate/UG With 1 Year Experience2: Candidate Must Not Have Any Exams in the Next 6 Months3: 24x7 Shifts4: 5 Days Working5: Transport as per Company Policy6: Excellent Communication Skills7: Immediate Joiners PreferredA Customer Support Specialist, also known as a Customer...

  • Customer Support Executive-Chat/Call/Email Support

    4 days ago

    Mumbai, Maharashtra, India Ziraya Business Solutions Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Customer Support Executive Chat/Call/Email SupportKey Responsibilities:* Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys).* Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.* Accurately document all interactions...