Chat Support

5 hours ago

Mumbai, Maharashtra, India Apex One Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Job Description – Care Chat (Customer Service)

Location:
Malad

CTC:
Up to ₹5 LPA

Shift:
Rotational Shifts

Experience:
Minimum 1 year of experience in Chat Process

Work Mode:
WFO

About the Role:

We are looking for a skilled
Care Chat Customer Service Executive
to manage customer queries through chat support. The role requires a candidate who can handle customer issues efficiently, maintain accuracy, and deliver an excellent service experience.

Key Responsibilities:

  • Handle customer queries via chat in a timely and professional manner.
  • Provide accurate information and resolve customer concerns effectively.
  • Maintain service quality by following guidelines and scripts.
  • Coordinate with internal teams when required to ensure issue resolution.
  • Document customer interactions and update systems accurately.
  • Meet performance metrics related to quality, TAT, and customer satisfaction.

Required Skills & Qualifications:

  • Minimum
    1 year of experience
    in chat process (mandatory).
  • Good written communication skills in English.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and manage multiple chats simultaneously.
  • Comfortable working in
    rotational shifts
    .
  • Customer-centric approach with patience and professionalism.

Benefits:

  • Competitive CTC up to
    ₹5 LPA
    .
  • Growth opportunities within the customer service team.
  • Supportive work culture and onboarding training.

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