Email And Chat Process Agent

2 days ago

Navi Mumbai, Maharashtra, India 1Point1 Full time ₹ 18,000 - ₹ 28,500 per year

This job is provided by Airlines Customer Support Executive Location: Turbhe, Navi Mumbai

Employment Type: Full-Time

Compensation
Experienced: ₹24,000 In-hand / ₹28,500 CTC

Freshers: ₹18,000 In-hand / ₹22,500 CTC

Shift Details
Male: Rotational (24x7)

Female: Day Shift (Any 9 hours till 9:00 PM)

Weekly Off: 1 Rotational

Eligibility
Freshers or candidates with a minimum of 6 months of customer service experience.

Must clear the Versant Test (Minimum Score: 4).

Job Summary
The Customer Support Executive will be responsible for handling customer interactions through calls, chats, and emails. The role involves providing accurate information regarding bookings, flight schedules, and airline policies while ensuring timely resolution and maintaining service quality standards.

Key Responsibilities
Manage customer queries via calls, chat, and email.

Provide accurate and timely information related to bookings, schedules, and airline policies.

Handle inbound and outbound customer interactions with professionalism.

Escalate complex or unresolved issues to the relevant team.

Support back-office operations including documentation and follow-ups.

Maintain service quality standards and ensure customer satisfaction.

  • Email & Chat Support

    2 weeks ago

    Mumbai, Maharashtra, India RMV Workforce Corporation Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Role: Customer Support ExecutiveLocation: MumbaiExperience- 4-5 yearsNotice Period- ImmediateJob DescriptionNeed a customer service agent with email and chat experienceRotational shiftEducation- GraduateShould have good English communication for US processShift : Rotational7 AM to 4 PM2 PM to 11 PM11 PM to 8 AMInterested Candidates can share their updated...

  • CSR-(Email/Chat)

    1 week ago

    Navi Mumbai, Maharashtra, India paradise events Full time ₹ 1,80,000 - ₹ 2,64,000 per year

    Location:-Navi MumbaiProcess:- CSR-(Email/Chat)Salary:- 15K Upto 22kQualification:-HSC/GraduatesWeek Offs:- 5 Day Working (2 Week Offs)Eligibility:-Experienced and Fresher Both Can Apply(Need Experience into customer service)Shift;- Night Shift/Day ShiftNeed good communication skills in EnglishNeed Immediate JoinersContact- HR Ritu Job Types: Full-time,...

  • Blended (chat and email)

    1 week ago

    Navi Mumbai, Maharashtra, India Shop Away Full time ₹ 84,000 - ₹ 4,20,000 per year

    Location - Mumbai/Navi MumbaiChat / Email Process ( Blended )Need Good Communication skills in English5 Day Working (Monday to Friday)Sat-Sun Fix OffGraduates/Under Graduates Both Can applyLocation - Airoli, Sakinaka, ChandivaliShift - Rotational shifts ( Day Shift)Salary - From 17,000 to 26000Fresher and experience can applyPlease get in touch with usShare...

  • Voice /Non-Voice / Chat Process / Email Process / Verification Process

    2 weeks ago

    Navi Mumbai, Maharashtra, India Wings Inc Full time ₹ 10,000 - ₹ 30,000 per year

    Job descriptionRole & responsibilities: Customer care via email and chat and provide resolutionPreferred candidate profile: Graduates with communications skills in english.Perks and benefits: Excellent work culture

  • Inbound Process and email and chat Customer support

    5 days ago

    Mumbai, Maharashtra, India ETLI Full time ₹ 1,80,000 per year

    Job Opening: Customer Support Executive (Inbound Process – Email & Chat)Location:Near MTNL Office, Mahape, Navi Mumbai – 400710Timings:10:00 AM – 7:00 PMWeek Off:Fixed SundayRole Overview:We are seeking motivated individuals to join ourCustomer Support Teamfor inbound processes (email & chat). The ideal candidate should possess good communication...

  • Email & Chat Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India RMV Workforce Corporation Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title- Customer Support ExecutiveLocation- Goregaon, Mumbai- WFOExperience- 4 yearNotice Period- immediate joinerShift :Rotational7 AM to 4 PM2 PM to 11 PM11 PM to 8 AMRequirement-Need a customer service agent with email and chat experienceRotational shift as per client demandEducation- GraduateShould have good English communication for US...

  • Email & Chat process (Customer Support) - Semi Voice Process

    2 weeks ago

    Mumbai, Maharashtra, India Scoresoftlabsopc Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs Inc Helps customer via chat/email with desired information; researching, locating, and providing information Should also be familiar with semi-voice process, so that employee should out call the customer whenever required Required Candidate profileMinimum 6 Months of experience in Email or Chat Mandatory Ability to write, read...

  • Hiring For Email

    2 weeks ago

    Navi Mumbai, Maharashtra, India Connect Business Solutions Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    Hiring: OneAssist Chat & Email Support (Non-Voice Process)Location: Thane westProcess: Pure Chat and Email SupportShift: Day Rotational ShiftsWeek Off: 1 Rotational OffEligibility:HSC or above can applyGood communication skills (written)Minimum 1 year experience in chat or email supportSalary: 18,000 to 20,500 (Max CTC up to 25,000)Looking for candidates...

  • Chat & Email Support Executive

    1 week ago

    Mumbai, Maharashtra, India Capita Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Hiring for Chat & Email Process - (3 Months Contract)Position - Customer Service Executive - Non-VoiceDomain - LogisticsRegion - UKMode - HybridShift Timing - UK shifts with 2 rotational Off (Candidate should be comfortable with night shifts)Qualification - HSC & Graduate Fresher or ExperienceJob location - MumbaiInterview Venue- : 4th Floor, Godrej Two,...

  • Openings For Email

    1 week ago

    Navi Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 18,500 - ₹ 23,000 per year

    Vodafone (Social media process) Process name - 20%Calls, 80%CHAT Eligibility criteria- Candidates should strictly be Graduates with 1 year of experience in email/chat/inbound calling Salary in hand- 18.5k 23k Gross Required Candidate profileTimings- 3:30pm-12:30am (Boys and Girls)7am-4pm (Boys and Girls) Rotational Shifts Rounds of interview- HR, Ops. ...