Email And Chat Process Agent

2 days ago

Navi Mumbai, Maharashtra, India 1Point1 Full time ₹ 18,000 - ₹ 28,500 per year

This job is provided by Airlines Customer Support Executive Location: Turbhe, Navi Mumbai

Employment Type: Full-Time

Compensation
Experienced: ₹24,000 In-hand / ₹28,500 CTC

Freshers: ₹18,000 In-hand / ₹22,500 CTC

Shift Details
Male: Rotational (24x7)

Female: Day Shift (Any 9 hours till 9:00 PM)

Weekly Off: 1 Rotational

Eligibility
Freshers or candidates with a minimum of 6 months of customer service experience.

Must clear the Versant Test (Minimum Score: 4).

Job Summary
The Customer Support Executive will be responsible for handling customer interactions through calls, chats, and emails. The role involves providing accurate information regarding bookings, flight schedules, and airline policies while ensuring timely resolution and maintaining service quality standards.

Key Responsibilities
Manage customer queries via calls, chat, and email.

Provide accurate and timely information related to bookings, schedules, and airline policies.

Handle inbound and outbound customer interactions with professionalism.

Escalate complex or unresolved issues to the relevant team.

Support back-office operations including documentation and follow-ups.

Maintain service quality standards and ensure customer satisfaction.

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