Email & Chat Process / Non Voice

3 days ago

Mumbai, Maharashtra, India Wings Global Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Company Overview

Wings Global Services operates at the forefront of engineering services, integrating automation and cross-sector expertise across multiple industries including oil & gas, manufacturing, IT, and construction. With a strong focus on innovation and operational excellence, the company is dedicated to empowering future-ready professionals. Based in Mumbai, Wings Global Services is committed to strategic growth and sustainability within the ever-evolving global landscape.

Job Overview

We are seeking a dedicated Email and Chat Process Executive for our Mumbai office. This full-time, junior-level role requires a minimum of 1 year and a maximum of 3 years of relevant experience. The successful candidate will be responsible for handling non-voice customer interactions, ensuring client satisfaction through efficient email and chat communication.

Qualifications and Skills

  • Proficiency in email support to manage customer queries effectively, ensuring a quick and accurate resolution.
  • Experience in live chat handling, adept at multitasking and maintaining customer engagement for timely issue resolution.
  • Familiarity with CRM software such as Salesforce or Zendesk to streamline customer interactions and improve service delivery.
  • Impeccable typing speed and accuracy, essential for documenting interactions and maintaining customer satisfaction.
  • Competency in using Microsoft Office Suite for managing data and communicating effectively within the team.
  • Experience with ticketing systems to track and resolve customer inquiries efficiently and maintain records.
  • Strong data entry skills, vital for updating customer information and ensuring database accuracy.
  • Excellent problem-solving skills, enabling quick thinking and effective solutions to customer concerns.

Roles and Responsibilities

  • Respond promptly to customer inquiries received via email and chat platforms, ensuring clarity and understanding.
  • Manage CRM systems to document interactions and track customer issues and solutions provided.
  • Maintain an organized and updated record of communications and customer feedback for consistent service improvement.
  • Work collaboratively with team members to enhance customer service standards and share insights.
  • Utilize problem-solving skills to troubleshoot customer issues and ensure satisfactory resolution.
  • Assist in data entry and management tasks to ensure information accuracy and accessibility.
  • Utilize Microsoft Office Suite for communication, reporting, and data analysis.
  • Continuously improve email and chat handling techniques to optimize customer interactions and service delivery.

  • Voice/Non-Voice (Email-Chat) Process International

    2 days ago

    Mumbai, Maharashtra, India Scoresoftlabsopc Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Greetings From Scorelabs Inc Handle customer queries and complaints via calls, emails, and chatProvide accurate information about products, services, and policiesResolve issues efficiently while maintaining a positive customer experience Required Candidate profileGraduates &Undergraduates Excellent verbal and written communication skills in English ...

  • Voice Chat Verification Backoffice non-voice

    3 days ago

    Mumbai, Maharashtra, India Wings Global Services Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company OverviewWings Global Services is at the forefront of engineering innovation, providing multidimensional solutions that integrate automation and cross-sectoral expertise. Located in Mumbai, our company is committed to redefining operational excellence across various industries, including oil & gas, manufacturing, and IT domains. As a leader in the...

  • Chat & Email Support Executive

    2 days ago

    Mumbai, Maharashtra, India Capita Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Hiring for Chat & Email Process - (3 Months Contract)Position - Customer Service Executive - Non-VoiceDomain - LogisticsRegion - UKMode - HybridShift Timing - UK shifts with 2 rotational Off (Candidate should be comfortable with night shifts)Qualification - HSC & Graduate Fresher or ExperienceJob location - MumbaiInterview Venue- : 4th Floor, Godrej Two,...

  • Nonvoice - Chat-Email & KYC process

    3 days ago

    Mumbai, Maharashtra, India Wings Global Services Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job DescriptionCompany OverviewWings Global Services operates at the forefront of engineering services, integrating automation and cross-sector expertise across multiple industries including oil & gas, manufacturing, IT, and construction. With a strong focus on innovation and operational excellence, the company is dedicated to empowering future-ready...

  • Non Voice BPO

    3 days ago

    Mumbai, Maharashtra, India Wings Global Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company OverviewWings Global Services is a trailblazer in engineering innovation and automation excellence, providing comprehensive solutions across diverse industries such as oil & gas, manufacturing, IT, and modern infrastructure. We are located in Mumbai and our team is comprised of talented professionals focused on propelling operational efficiency and...

  • Email (Customer Service/non- voice) Process

    3 weeks ago

    Navi Mumbai, Maharashtra, India Credicus Business Services Full time

    Job DescriptionWe are seeking a dedicated Email (Customer Service/non-voice) Process Executive to join our team in India. The ideal candidate will be responsible for handling customer inquiries and providing support via email communication. This role is suitable for individuals with 0-5 years of experience who are passionate about delivering exceptional...

  • Hiring For Voice/Chat

    3 days ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Greetings from SutherlandCurrently we are hiring for the International Voice/Chat & Email Process for Freshers and experiencedJob Description:Role: Customer support Voice/Chat & Email Process.Location: Navi Mumbai -Airoli (WFO)Shift: Night shifts -24/7 (5 days working)Cab: Free-one-way cab for NightshiftsOff: Any 2 rotational week offsRequired candidate...

  • Customer Service Executive- International Voice Process

    1 week ago

    Mumbai, Maharashtra, India TP Full time

    Job Title: Customer Service Executive – International ProcessLocation: Malad (West/East), MumbaiJob Type: Full-timeShift Timings: Night Shift / Rotational Shifts (as per international time zones)Job Summary:We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you...

  • Customer Support Specialist

    6 days ago

    Navi Mumbai, Maharashtra, India beBeeCommunication Full time ₹ 4,95,000 - ₹ 6,60,000

    Job OpportunityWe are seeking an exceptional candidate to join our customer support team as a Voice Process Representative.The ideal candidate will possess excellent English communication skills and at least 6 months of experience in voice, email, or chat support.We offer a competitive salary package, flexible shift options with set timings, and...

  • Urgent Hiring For Freshers Non Voice

    3 days ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 18,000 - ₹ 22,000 per year

    Greetings From SutherlandWe are hiring candidates for non voice processProcess- Airlines Chat (Non Voice)Location - AiroliWork from Office - On ContractSalary- 18k - 22k in hand2 rounds of interviewsShifts- 7am to 4pm, 4:30pm- 2:30amInterested can share cv on or Sutherland never requests payment or favors in exchange for job opportunities. Please report...