Customer Service Executive

6 days ago

Mumbai, Maharashtra, India Conscious Food Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a
D2C & Customer Support Executive
to be the first point of contact for our customers—delivering seamless support, ensuring accurate order management, and creating a delightful post-purchase experience. This role will also support D2C operations by coordinating with cross-functional teams, managing order flows, and driving customer retention initiatives.

If you have
2+ years of experience in D2C/e-commerce or customer support
, are tech-savvy, and thrive in a fast-paced environment, this role offers an exciting opportunity to grow with us.

Key Responsibilities

  • Handle customer queries and escalations across
    WhatsApp, email, and calls
    with empathy, clarity, and speed.
  • Manage daily D2C orders with
    100% accuracy in processing, dispatch, and delivery tracking
    .
  • Coordinate with logistics partners to quickly resolve shipment and delivery issues.
  • Execute retention and marketing initiatives, including
    broadcasts, wallet reminders, and merchandising updates
    via CRM/retention tools.
  • Support e-commerce operations by
    implementing pricing checks and discount updates
    on the website.
  • Monitor warehouse inventory levels and flag replenishment requirements proactively.
  • Act as the
    single point of contact (SPOC)
    for the Delhi warehouse, coordinating across logistics, marketing, and operations teams.

Candidate Requirements

  • 2+ years
    of experience in D2C/e-commerce customer support or operations.
  • Strong
    written and verbal communication
    skills.
  • Tech-savvy with the ability to quickly learn and adapt to new tools and processes.
  • Highly
    detail-oriented, organized, and proactive
    in solving problems.
  • Comfortable working in a
    fast-paced, cross-functional environment
    .

What We Offer

  • Exposure to end-to-end D2C operations
    – from customer experience to logistics and retention.
  • Opportunity to
    work closely with senior leadership
    and cross-functional teams.
  • A
    fast-growing, entrepreneurial environment
    where your ideas and ownership can make an immediate impact.
  • Hands-on learning across
    customer support, operations, and digital marketing tools
    .
  • A collaborative, mission-driven team that values
    initiative, problem-solving, and continuous growth
    .

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