Customer Support Associate

2 days ago


Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Customer Support Associate

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to Customer Queries: Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner.
  • Provide Accurate Information: Provide accurate information related to products/services and troubleshoot basic technical or process-related concerns.
  • Escalate Complex Issues: Escalate complex issues to the appropriate department and follow up for resolution.
  • Log Interactions: Log all interactions in the CRM system and maintain updated records.
Required Skills and Qualifications:
  • Excellent Communication Skills: Possess excellent written and verbal communication skills with the ability to communicate effectively with customers and internal teams.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills with the ability to analyze complex issues and provide effective solutions.
  • Technical Skills: Possess basic technical skills with the ability to use CRM systems and other tools.
Benefits:
  • Competitive Salary: Receive a competitive salary and benefits package.
  • Ongoing Training: Participate in ongoing training and development programs to enhance your skills and knowledge.
Why Join Our Team:

At our company, we value our employees and strive to create a positive and supportive work environment. We offer a range of benefits and opportunities for growth and development.



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