Customer Support Associate

2 days ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000

Job Title: Customer Support Associate

We are seeking an experienced and proactive customer support professional to join our team. The ideal candidate will handle customer queries with empathy and efficiency, ensuring a smooth and positive customer experience.

The key responsibilities of this role include:

  • Handling customer inquiries via phone, email, and social media
  • Resolving issues promptly while maintaining a positive and professional attitude
  • Maintaining accurate customer records using Excel and internal tools
  • Ensuring timely follow-ups and status updates to customers
  • Coordinating with internal departments for quick resolutions
  • Tracking complaints, returns, and exchanges efficiently
  • Suggesting process improvements for a better customer service experience
  • Preparing daily/weekly reports for management review

To be successful in this role, you should have:

  • Bachelor's degree in any discipline
  • 2-3 years of relevant experience in customer support or service roles
  • Fluent in English (spoken and written)
  • Excellent communication and interpersonal skills
  • Proficiency in MS Excel (data entry, filters, reports)
  • Strong follow-up and time management abilities
  • Ability to stay calm under pressure and handle multiple tasks

This is a dynamic and challenging opportunity for a dedicated individual who is passionate about delivering exceptional customer service. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply.

Benefits: A competitive compensation package, opportunities for growth and development, and a collaborative work environment make this a great fit for anyone looking to advance their career in customer support.

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