Voice Process Associate

16 hours ago

Mumbai, Maharashtra, India beBeeCareer Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking highly skilled Voice Process Associates to support our US-based clients. The ideal candidate should possess exceptional English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

Preferred Attributes:

  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.

Benefits:

  • Competitive compensation package
  • Career advancement opportunities
  • Rewards for employee retention
  • Allowances

Job Title: Voice Process Associate

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

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