
Customer Support Specialist
2 days ago
We are seeking a skilled Customer Support Associate to provide exceptional service to our clients.
Key Responsibilities:
- Address customer concerns, process requests and provide information related to products, services or accounts.
- Assist customers with troubleshooting or resolving issues and escalate when necessary.
- Provide solutions and alternatives for dissatisfied customers.
- Help customers understand product features, pricing, services and policies.
- Document customer interactions and issues in the CRM system.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
- Knowledge of customer service principles and practices.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer:
A competitive salary and benefits package as well as opportunities for professional growth and development.
Additional Information:
The ideal candidate will have excellent communication and interpersonal skills, be able to work in a fast-paced environment and possess strong problem-solving and analytical skills.
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