Customer Support Specialist

2 days ago


Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000
Customer Support Associate

We are seeking a skilled Customer Support Associate to provide exceptional service to our clients.

Key Responsibilities:

  • Address customer concerns, process requests and provide information related to products, services or accounts.
  • Assist customers with troubleshooting or resolving issues and escalate when necessary.
  • Provide solutions and alternatives for dissatisfied customers.
  • Help customers understand product features, pricing, services and policies.
  • Document customer interactions and issues in the CRM system.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Knowledge of customer service principles and practices.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

A competitive salary and benefits package as well as opportunities for professional growth and development.

Additional Information:

The ideal candidate will have excellent communication and interpersonal skills, be able to work in a fast-paced environment and possess strong problem-solving and analytical skills.



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